Cannot configure

[finamix]

Hi all!

i cannot configure the integration. It working quite well until this last update. would be glad to receive your help on this one. I got the following log:

Logger: aiohttp.server Source: /usr/local/lib/python3.12/site-packages/aiohttp/web_protocol.py:421 First occurred: 9:14:22 PM (1 occurrences) Last logged: 9:14:22 PM

Error handling request Traceback (most recent call last): File "/config/custom_components/securitas/securitas_direct_new_api/apimanager.py", line 323, in login response = await self._execute_request(content, "mkLoginToken") ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/config/custom_components/securitas/securitas_direct_new_api/apimanager.py", line 170, in _execute_request raise SecuritasDirectError( custom_components.securitas.securitas_direct_new_api.exceptions.SecuritasDirectError: ('The username or password that you have entered is incorrect', {'errors': [{'message': 'The username or password that you have entered is incorrect', 'name': 'ApiError', 'time_thrown': '2024-03-19T21:14:22.267Z', 'data': {'res': 'KO', 'err': '60091'}, 'path': ['xSLoginToken']}], 'data': {'xSLoginToken': None}}, {'app': '{"appVersion": "10.102.0", "origin": "native"}', 'User-Agent': 'User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/102.0.5005.124 Safari/537.36 Edg/102.0.1245.41', 'X-APOLLO-OPERATION-ID': '55b5967d4a605bf08f94f4797a00e86f18705c71f3b3a36e8703a37a7fc311ba226f0aaa83eea543e7bd08363173b5861168e7bcd0a277051625f3ad8b03781e', 'X-APOLLO-OPERATION-NAME': 'mkLoginToken', 'extension': '{"mode":"full"}', 'auth': '{"loginTimestamp": 0, "user": "xxxxxxxxx", "id": "OWAxxxxxxxxx2024319211427491", "country": "PT", "lang": "en", "callby": "OWA_10", "hash": null}'}, {'operationName': 'mkLoginToken', 'variables': {'user': 'xxxxxxxxx', 'password': 'xxxxxx!', 'id': 'OWAxxxxxxxxxx2024319211427339', 'country': 'PT', 'callby': 'OWA_10', 'lang': 'en', 'idDevice': '39c122a3434349f9', 'idDeviceIndigitall': '', 'deviceType': '', 'deviceVersion': '10.102.0', 'deviceResolution': '', 'deviceName': 'SM-S901U', 'deviceBrand': 'samsung', 'deviceOsVersion': '12', 'uuid': '39c122a3434349f9'}, 'query': 'mutation mkLoginToken($user: String!, $password: String!, $id: String!, $country: String!, $lang: String!, $callby: String!, $idDevice: String!, $idDeviceIndigitall: String!, $deviceType: String!, $deviceVersion: String!, $deviceResolution: String!, $deviceName: String!, $deviceBrand: String!, $deviceOsVersion: String!, $uuid: String!) { xSLoginToken(user: $user, password: $password, country: $country, lang: $lang, callby: $callby, id: $id, idDevice: $idDevice, idDeviceIndigitall: $idDeviceIndigitall, deviceType: $deviceType, deviceVersion: $deviceVersion, deviceResolution: $deviceResolution, deviceName: $deviceName, deviceBrand: $deviceBrand, deviceOsVersion: $deviceOsVersion, uuid: $uuid) { __typename res msg hash refreshToken legals changePassword needDeviceAuthorization mainUser } }'})

The above exception was the direct cause of the following exception:

Traceback (most recent call last): File "/usr/local/lib/python3.12/site-packages/aiohttp/web_protocol.py", line 452, in _handle_request resp = await request_handler(request) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/aiohttp/web_app.py", line 543, in _handle resp = await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.12/site-packages/aiohttp/web_middlewares.py", line 114, in impl return await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/security_filter.py", line 91, in security_filter_middleware return await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/forwarded.py", line 100, in forwarded_middleware return await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/request_context.py", line 25, in request_context_middleware return await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/ban.py", line 79, in ban_middleware return await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/auth.py", line 235, in auth_middleware return await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/headers.py", line 31, in headers_middleware response = await handler(request) ^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/helpers/http.py", line 68, in handle result = await handler(request, request.match_info) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/decorators.py", line 72, in with_admin return await func(self, request, *args, *kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/config/config_entries.py", line 197, in post return await super().post(request, flow_id) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/http/data_validator.py", line 72, in wrapper result = await method(view, request, data, args, kwargs) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/helpers/data_entry_flow.py", line 111, in post result = await self._flow_mgr.async_configure(flow_id, data) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 359, in async_configure result = await self._async_configure(flow_id, user_input) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 405, in _async_configure result = await self._async_handle_step( ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/data_entry_flow.py", line 502, in _async_handle_step result: FlowResult = await getattr(flow, method)(user_input) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/config/custom_components/securitas/config_flow.py", line 103, in async_step_otp_challenge return await self.finish_setup() ^^^^^^^^^^^^^^^^^^^^^^^^^ File "/config/custom_components/securitas/config_flow.py", line 107, in finish_setup await self.securitas.login() File "/config/custom_components/securitas/init.py", line 353, in login await self.session.login() File "/config/custom_components/securitas/securitas_direct_new_api/apimanager.py", line 332, in login raise LoginError(err.args) from err custom_components.securitas.securitas_direct_new_api.exceptions.LoginError: ('The username or password that you have entered is incorrect', {'errors': [{'message': 'The username or password that you have entered is incorrect', 'name': 'ApiError', 'time_thrown': '2024-03-19T21:14:22.267Z', 'data': {'res': 'KO', 'err': '60091'}, 'path': ['xSLoginToken']}], 'data': {'xSLoginToken': None}}, {'app': '{"appVersion": "10.102.0", "origin": "native"}', 'User-Agent': 'User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/102.0.5005.124 Safari/537.36 Edg/102.0.1245.41', 'X-APOLLO-OPERATION-ID': '55b5967d4a605bf08f94f4797a00e86f18705c71f3b3a36e8703a37a7fc311ba226f0aaa83eea543e7bd08363173b5861168e7bcd0a277051625f3ad8b03781e', 'X-APOLLO-OPERATION-NAME': 'mkLoginToken', 'extension': '{"mode":"full"}', 'auth': '{"loginTimestamp": 0, "user": "xxxxxxxxxx", "id": "OWAxxxxxxx2024319211427491", "country": "PT", "lang": "en", "callby": "OWA_10", "hash": null}'}, {'operationName': 'mkLoginToken', 'variables': {'user': 'xxxxxxxx', 'password': 'xxxxxxxxx!', 'id': 'OWAxxxxxxxx2024319211427339', 'country': 'PT', 'callby': 'OWA_10', 'lang': 'en', 'idDevice': '39c122a3434349f9', 'idDeviceIndigitall': '', 'deviceType': '', 'deviceVersion': '10.102.0', 'deviceResolution': '', 'deviceName': 'SM-S901U', 'deviceBrand': 'samsung', 'deviceOsVersion': '12', 'uuid': '39c122a3434349f9'}, 'query': 'mutation mkLoginToken($user: String!, $password: String!, $id: String!, $country: String!, $lang: String!, $callby: String!, $idDevice: String!, $idDeviceIndigitall: String!, $deviceType: String!, $deviceVersion: String!, $deviceResolution: String!, $deviceName: String!, $deviceBrand: String!, $deviceOsVersion: String!, $uuid: String!) { xSLoginToken(user: $user, password: $password, country: $country, lang: $lang, callby: $callby, id: $id, idDevice: $idDevice, idDeviceIndigitall: $idDeviceIndigitall, deviceType: $deviceType, deviceVersion: $deviceVersion, deviceResolution: $deviceResolution, deviceName: $deviceName, deviceBrand: $deviceBrand, deviceOsVersion: $deviceOsVersion, uuid: $uuid) { __typename res msg hash refreshToken legals changePassword needDeviceAuthorization mainUser } }'})

[cantupaz]

This is the problem: "The username or password that you have entered is incorrect"

[finamix]

I know the log is retrieving that comment, but in fact the username and password used are the same as i used before. The system was logged on, configured and connected, and as soon as I upgraded the app, it just lost connection. I will try again and upload the log again

thanks for your help.

[cantupaz]

Try the username and password in the official app first, just to make sure. I've been able to use old passwords for many days before Securitas picks up that I actually changed my password.

[Apollon16]

Try the username and password in the official app first, just to make sure. I've been able to use old passwords for many days before Securitas picks up that I actually changed my password.

Hello, I confirm the problem comes from the password which had to be reset at Verisure. For over a week I had the same problem, unable to connect. Using Face ID on the phone app, I didn't notice my Verisure password was deactivated. Now everything is back to normal.

[cantupaz]

Thanks for the update. Closing.