Facebook - Unable to get profile info for user

[lexoyo]

Hello Thank you for this great nodes, I love how easy it is to use it with telegram For Facebook, I am struggling with this error message: "Unable to get profile info for user 15610324xxxxxx - (#100) Insufficient permission to access user profile" Would you know where that comes from? Have a nide day!

[lexoyo]

I think this was due to my Facebook messenger app status. I published it in Facebook, now it is live like this:

But now it gives me another error when a user sends a message to the bot:

Unable to get profile info for user 2017023xxxxxxxxx - Unsupported get request. Object with ID '2017023xxxxxxxx' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api

And my flow is as simple as this:

[guidone]

Hi @lexoyo , sorry for the late answer. I had similar problem in the past, I had to regenerate the access token and it worked, let me know if it works

[lexoyo]

Thank you @guidone for your time I tried again and again, recreating everything, following this tutorial

Always the same error in the console

But I noticed this in the terminal where I started rednode, so it does receive the messages from messenger?

-------------------------- Error in chat-platform.js ---------------------------
Unable to get profile info for user 1722348371197685 - Unsupported get request. Object with ID '1722348371197685' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api                                                                               

26 Aug 16:15:02 - [error] [chatbot-facebook-node:5aa18c0c.17f4ac] Unable to get profile info for user 1722348371197685 - Unsupported get request. Object with ID '1722348371197685' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api             

─

[lexoyo]

oh wait here is the complete message from the terminal:

-- INBOUND MESSAGE --
sender: 
  id: 1722348371197685
recipient: 
  id: 304845966957443
timestamp: 1535292901352
message: 
  mid:  RwMPXS3HvfX2BRxGX_SDYSxHGXY10xySikwP7j21HJA8QQdbAMsUMOA6KQwC2r58Y5x9wztRcdfUlKDd_8lsRA
  seq:  92
  text: dddd

-------------------------- Error in chat-platform.js ---------------------------
Unable to get profile info for user 1722348371197685 - Unsupported get request. Object with ID '1722348371197685' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api                                                                               

26 Aug 16:15:02 - [error] [chatbot-facebook-node:5aa18c0c.17f4ac] Unable to get profile info for user 1722348371197685 - Unsupported get request. Object with ID '1722348371197685' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https://developers.facebook.com/docs/graph-api             

[lexoyo]

Hi again I'm sorry to bother you, it's probably in the config of my facebook app The middleware which throws the error is the one which retrieves the user profile, and in particular this line, if I change the requested fields from fields: 'first_name,last_name,profile_pic,locale,timezone,gender' to fields: 'first_name,last_name it works I can't find where I missed these access rights :-/

[guidone]

Ok, it's good to know. It's worth writing to something about it in the wiki, I'll get back to you by the eod

[lexoyo]

Let me know how I can help Maybe change the code and make these rights an option? Or write in the wiki Bye!

[guidone]

@lexoyo after some reading seems like the field causing the problem is profile_pic which is not used in RedBot, so I left just first_name, last_name and locale which are part of the core (always available). So no need for configurable option for now.

Thanks very much for the feedback, I guess this problem was afflicting many users.

This is fixed in version 0.14.5

🖖 Guido

[lexoyo]

woohoo, thx! :vulcan_salute:

[lexoyo]

just a question, would it be hard to add a platform? I'm thinking hangout chat

[guidone]

No, you can make some experiments with

https://github.com/guidone/node-red-contrib-chatbot/wiki/Universal-Connector-node

[lexoyo]

Ok, I'll see about that I did this for hangout chat https://www.npmjs.com/package/node-red-contrib-hangouts-chat