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guilhemmarchand / TA-jira-service-desk-simple-addon

Atlasian JIRA add-on for Splunk alert actions
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Is it possible to add responders? #160

Open mjrc opened 1 year ago

mjrc commented 1 year ago

Hi, thanks for your work on the plugin. We are using the plugin to connect to Jira Service Management which is backed up by OpsGenie. We would like to trigger new alerts in OpsGenie using Jira incidents which are created from the plugin. I believe what is necessary is that the "responder" field needs to be set. If I'm not mistaken, this can either go through:

  1. Directly setting the "Responder" field in the issue
  2. Directly setting the "Affected service" field which is backed up by a default responder value
  3. Setting a specific request type which is backed up by default responder value

Is any of these supported somehow? I was not able to find it in the action menu.

guilhemmarchand commented 1 year ago

will be reviewed ASAP @mjrc