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gunnertech / jire2

John's Island Real Estate app, version 2
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Refinery not responding - error #241

Closed johnsisland closed 8 years ago

johnsisland commented 8 years ago

I am trying to update a "hidden" listing record before making it LIVE today. Upon trying to "save", it hung up for about 1 minute, then generated this error attached (Sorry but something went wrong).

All I did was update the text/body copy, and added a floor plan file. BTW, Refinery frequently takes a while to initially load upon logging in for the first time

screen shot 2016-09-12 at 11 10 05 am

.

CodySwannGT commented 8 years ago

The dashboard?

https://www.dropbox.com/s/v7xlbz05gx1toqc/Screenshot%202016-09-12%2011.17.12.png?dl=0

On Mon, Sep 12, 2016 at 11:15 AM, johnsisland notifications@github.com wrote:

Assigned #241 https://github.com/gunnertech/jire2/issues/241 to @CodySwannGT https://github.com/CodySwannGT.

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/gunnertech/jire2/issues/241#event-786109643, or mute the thread https://github.com/notifications/unsubscribe-auth/AAR4O-CThChdwH3K5XK5ReaFL38hwdjMks5qpWypgaJpZM4J6stj .

Cody Swann - CEO, Gunner Technology T: 213.915.4083 | cody@gunnertech.com | www.gunnertech.com http://www.gunnertech.com/Skype: cody.swann

CONFIDENTIALITY NOTICE: This email message, together with any documents, files and/or email messages attached to it, is intended for the sole use of the individual or entity to whom it is addressed, and may contain information that is legally privileged, confidential and restricted from disclosure. If you are not the intended recipient, or responsible for delivery to that person, you are hereby notified that any dissemination or copying of this communication is STRICTLY PROHIBITED. In such case please notify the sender by reply email and delete this message without reading, printing or saving.

CodySwannGT commented 8 years ago

Oh sorry. I only got the assigned message

johnsisland commented 8 years ago

I just tested something. I ONLY changed field information and saved. It works. When I try to upload the floor plan PDF...it doesn't work...times out and generates the error. We seem to have issues with uploading files?

Here's the PDF I'm trying to attach. 255Llwyds_FLOOR.pdf

johnsisland commented 8 years ago

http://www.johnsislandrealestate.com/refinery/listings/255-llwyd-s-lane/edit?step=1

CodySwannGT commented 8 years ago

The PDF was gigantic (600+k) and uncompressed, so the servers were timing out (And they're set at maximum timeout), so I compressed the pdf and reuploaded it (200+k) and it saved just fine

johnsisland commented 8 years ago

That's well under 1 MB. All of our floor plans are under 1 MB and we never have issues. This doesn't make sense. Plus it's showing as a reverse image (black paper with white lines). I think it has something to do with the way the PDF was saved and not the file size.

I'm deleting it now and will try different optimized PDFs.

johnsisland commented 8 years ago

Here's a typical floor plan PDF file size (689 KB) and we never have issues. The 255 Llwyd's floor plan came directly from an architect, so I think it has something to do with the way it was saved as a PDF.

CodySwannGT commented 8 years ago

Maybe. I just did a standard export via preview with a file size compression and it went off without a hitch. So it could have been a corrupt file - or maybe there was a lot of unnecessary embedded data which was delaying it? Not sure, but those PDFs shouldn't be anywhere near 600k anyway, so it's good that we caught that now.

On Mon, Sep 12, 2016 at 11:36 AM, johnsisland notifications@github.com wrote:

Here's a typical floor plan PDF file size (689 KB) and we never have issues. The 255 Llwyd's floor plan came directly from an architect, so I think it has something to do with the way it was saved as a PDF.

— You are receiving this because you modified the open/close state. Reply to this email directly, view it on GitHub https://github.com/gunnertech/jire2/issues/241#issuecomment-246388164, or mute the thread https://github.com/notifications/unsubscribe-auth/AAR4O2AXrKFdpVuaRqslpyxr6jSpUtdGks5qpXFzgaJpZM4J6stj .

Cody Swann - CEO, Gunner Technology T: 213.915.4083 | cody@gunnertech.com | www.gunnertech.com http://www.gunnertech.com/Skype: cody.swann

CONFIDENTIALITY NOTICE: This email message, together with any documents, files and/or email messages attached to it, is intended for the sole use of the individual or entity to whom it is addressed, and may contain information that is legally privileged, confidential and restricted from disclosure. If you are not the intended recipient, or responsible for delivery to that person, you are hereby notified that any dissemination or copying of this communication is STRICTLY PROHIBITED. In such case please notify the sender by reply email and delete this message without reading, printing or saving.

johnsisland commented 8 years ago

Its this closed b/c we've determined it's not a size limitation and a bad PDF? What is the size limitation anyway? Ive never had issues with uploading a floor plan file under 1 MB.

CodySwannGT commented 8 years ago

It's closed because I fixed the issue by compressing the PDF and uploading it.

There is no file size limitation - there's a server timeout of 30 seconds. So if any process takes longer than 30 seconds, the server will kill it so the rest of the site doesn't go down. In the terms of PDFs, the app does quite a bit of processing on newly uploaded PDFs - some of that time is dependent on the size - some of that may be dependent on how the file was saved.

On Mon, Sep 12, 2016 at 11:45 AM, johnsisland notifications@github.com wrote:

Its this closed b/c we've determined it's not a size limitation and a bad PDF? What is the size limitation anyway? Ive never had issues with uploading a floor plan file under 1 MB.

— You are receiving this because you modified the open/close state. Reply to this email directly, view it on GitHub https://github.com/gunnertech/jire2/issues/241#issuecomment-246391536, or mute the thread https://github.com/notifications/unsubscribe-auth/AAR4O2Wlg_3L1Xp_MO0OSFVV9FTS3IRNks5qpXOrgaJpZM4J6stj .

Cody Swann - CEO, Gunner Technology T: 213.915.4083 | cody@gunnertech.com | www.gunnertech.com http://www.gunnertech.com/Skype: cody.swann

CONFIDENTIALITY NOTICE: This email message, together with any documents, files and/or email messages attached to it, is intended for the sole use of the individual or entity to whom it is addressed, and may contain information that is legally privileged, confidential and restricted from disclosure. If you are not the intended recipient, or responsible for delivery to that person, you are hereby notified that any dissemination or copying of this communication is STRICTLY PROHIBITED. In such case please notify the sender by reply email and delete this message without reading, printing or saving.

johnsisland commented 8 years ago

Ok good to know. thanks for the info

johnsisland commented 8 years ago

There is something wrong with the way the PDF was originally created as we're getting the inverse effect. We've posted about that before in the past and I found it was the way the PDF was created. It has something to do with the "optimize for fast web view" or a "thumbnail" option. In the past, I had fixed this undesirable inverse effect by "unchecking" the Optimize for Fast Web View...however, in this scenario, nothing helped. So it's how the architect originally saved the PDF.