Invalid Password error

[GoogleCodeExporter]

What steps will reproduce the problem?
1. Click on Vocito in the top bar
2. Choice a phone number from the address book/enter a phone number
3. Click on dial

What is the expected output? What do you see instead?
Expected output is for the call to go through. Instead I am getting an
invalid password error. Please note this not an end user doesn't know what
their password is. I have my username and password stored in my keychain, I
can log into the website just fine. And yes I have the same username and
password that I log into the website with set in the preferences. I have
also tried restarting Vocito several times with no luck.

From the QuickStart:
If this is the first time you have run Vocito you will now be prompted for
your GrandCentral ID, and your GrandCentral password. These will be stored
in your Keychain for future use. 

Can you identify what name the item will be stored in KeyChain as? I can
not find anything that looks like it would be aligned with Vocito in my
keychain.

What version of the product are you using? On what operating system?
I am running Vocito_1.0.1.zip on OSX 10.5.5.

Please provide any additional information below.

Original issue reported on code.google.com by acwor...@gmail.com on 19 Nov 2008 at 10:33

[GoogleCodeExporter]

Does your password contain any interesting characters at all? Interesting is 
anything non 0-9, A-Z, a-z?

I am URL encoding the password, but perhaps I am missing some special 
character. Feel free to mail me privately 
with response.

Original comment by dmaclach on 19 Nov 2008 at 11:51

• Changed state: Accepted

[GoogleCodeExporter]

I also had a problem with login until I put my userid@gmail.com in Vocito's 
userid field.

Original comment by IraFu...@gmail.com on 20 Nov 2008 at 3:03

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can you try 1.1

http://code.google.com/p/vocito/downloads/list

and let me know if that works for you? Also, try appending @gmail.com at the 
end of your username.

Original comment by dmaclach on 20 Nov 2008 at 6:24

[GoogleCodeExporter]

I downloaded and installed 1.1. Got the new menu screen when starting I got a 
message
saying that Vocito needed to access my keychain and I clicked on allow. It 
popped
open the enter username and password. I entered my information, and when I 
click on
okay I get invalid username and password. I tried both my regular username and 
adding
@gmail to it. I can not get past the Preferences screen by pressing okay. I did 
click
on cancel, and then go back into preferences and password is blank. Probably 
makes
sense since I can't hit okay. 

Can you please let me know the name of the key that you are trying to use in the
keychain? I do not see anything that looks like it belongs to your app. Maybe 
the key
is not getting created and hence the app can't read from it? Maybe I have 
already
used the name you are trying use, would be the case if you are using 
GrandCentral.
Maybe it is there, but the info is not correct and is not getting updated. If we
could rule out keychain part of this I would appreciate it.

Original comment by acwor...@gmail.com on 21 Nov 2008 at 3:39

[GoogleCodeExporter]

Hey acworkma,

The key should be stored in your login chain under passwords for 
"https://www.grandcentral.com".

Original comment by dmaclach on 21 Nov 2008 at 4:16

[GoogleCodeExporter]

acworkma, any feedback on this? If not, I'm going to assume you figured it out, 
and close this issue.

Original comment by dmaclach on 27 Nov 2008 at 6:38

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I changed me password to test12, because it needs to be at least 6 characters. I
tried my username, my username@<email account associated with the GC account>, 
and my
username@gmail.com. All of these led to the same invalid password error. 

I really don't know where to go from here? 

Thanks,
Adam

Original comment by acwor...@gmail.com on 27 Nov 2008 at 8:31

[GoogleCodeExporter]

I don't suppose you are running little snitch, or something similar?

Original comment by dmaclach on 27 Nov 2008 at 10:23

[GoogleCodeExporter]

I am not running Little Snitch. Where you thinking blocking? Or are you 
thinking to
monitor outbound connections? I will check my firewall and report back. 

Original comment by acwor...@gmail.com on 27 Nov 2008 at 10:36

[GoogleCodeExporter]

hmm..I was just hoping that something was blocking outgoing https requests for 
some reason. I assume you can 
do https? Are you running through a proxy of any sort, or an interesting 
connection?

Original comment by dmaclach on 28 Nov 2008 at 6:34

[GoogleCodeExporter]

acworkma, any new information on this issue?

Original comment by dmaclach on 2 Dec 2008 at 4:02

[GoogleCodeExporter]

I shut my firewall off and tried to connect. Still no luck. I am assuming you 
are
simply making a webservices call on port 443? Can you share, in email if 
necessary,
exactly what you calling and on what port? I can try to telnet to it and see if 
I can
at least connect? 

Original comment by acwor...@gmail.com on 2 Dec 2008 at 6:14

[GoogleCodeExporter]

The problem is a permission error writing the password to the keychain.  The 
auth test goes through, but 
because of this error the password is missing when other actions try to load it 
from the keychain, so they can't 
authenticate:
2008-12-11 18:43:41.054 Vocito[82760:10b] Error 
(addInternetKeychainItemForServer:withUsername:password:path:port:protocol:) - 
wrPermErr

Original comment by m...@matt-good.net on 12 Dec 2008 at 2:46

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Apparently this was a file permission error.  Granting R/W access for my user 
to 
~/Library/Keychains/login.keychain has fixed the problem.  Perhaps Vocito 
should present an error message 
when it's unable to write to the keychain.

Original comment by m...@matt-good.net on 12 Dec 2008 at 3:52

[GoogleCodeExporter]

I am also unable to log in to Vocito. I visited the CG web site and confirmed 
the
e-mail address and password that I use to log in there, but Vocito keeps 
telling me
it's incorrect.

I am not using Keychain or anything else to store my password.

Original comment by rub...@gmail.com on 17 Feb 2009 at 8:16

[GoogleCodeExporter]

@rubyji: Vocito always stores your password in Keychain, so you probably have 
the same permission issue.  
Open your home folder in Finder, then go to Library/Keychains/login.keychain, 
open the Get Info panel and 
change the permissions to make sure you can write to it.

Original comment by m...@matt-good.net on 18 Feb 2009 at 5:44