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h4ck3rm1k3 / otrs

otrs debian packaging
otrs.org
GNU Affero General Public License v3.0
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After submitting a new ticket empty response #1

Open h4ck3rm1k3 opened 12 years ago

h4ck3rm1k3 commented 12 years ago

When you submit a new ticket, the event handler produces a new response that is empty. /usr/share/otrs//Kernel/System/EventHandler.pm

It asks you to download an empty file with no headers index%20(3).pl

h4ck3rm1k3 commented 12 years ago

My mail to the otrs dev

Hi, I have started some experimental packaging of the CVS head/trunk in a debian package. you can find my code here on github https://github.com/h4ck3rm1k3/otrs

Currently am having problems that, after submitting a ticket, no html is outputted, there is just an empty response and the browser does not know how to deal with it.

The response is : HTTP/1.1 200 OK Date: Sun, 13 Nov 2011 19:21:45 GMT Server: Apache/2.2.16 (Ubuntu) Content-Length: 0 Keep-Alive: timeout=15, max=100 Connection: Keep-Alive Content-Type: text/x-perl

Can you tell me what is supposed to get executed after a ticket is submitted, should it not produce some webpage? Maybe a list of open tickets?

Also I have a question about the callbacks/transactions here, Kernel::System::Ticket::DESTROY there are many things executed, how can I get a handle on the apache request from inside these callbacks?

is there any documentation or flow diagrams for how the code is executed in a request?

thanks, mike

h4ck3rm1k3 commented 12 years ago

http://bugs.otrs.org/show_bug.cgi?id=7895 created this bug in the bugzilla.

h4ck3rm1k3 commented 12 years ago

also posted here http://forums.otrs.org/viewtopic.php?f=64&t=12504