Slacker API

[jaspermayone]

Welcome team is building a more custom solution for welcomes, but would still love to use slacker for backend tracking (or perhaps just elastic?)

Are their Slacker API routes we can tie into? (I think @grymmy said this was in the backlog?)

[grymmy]

Slacker doesn't just provide backend tracking - critically, it provides a work queue for action items. Whatever tool you build, I highly recommend integration fully into both the "pull from work queue" pattern that Slacker provides on the backend, and also the backend tracking that it provides for free. TBH, I feel that your plan to build a new separate tool for the welcomers use case (instead of working on modifying slacker via feature requests to conform more to what you want, via config) is a bad idea at its core, leading to a more fragmented ops environment - I've made my stance on this pretty clear in the past couple weeks.

That being said, providing an API is a reasonable request. Please provide a complete list of backend slacker APIs that you need to accomplish what you want.

[jaspermayone]

Hey, as a starters wanted to reply to @grymmy's comments on his stance with the Professor Bloom project.

Here is the message I sent to the welcome team earlier today.

TLDR: We will still be using Slacker, the front end is what is changing. (Hence the request for an API)

[jaspermayone]

My thought behind creating something separate is mainly to keep Slacker general purpose, while allowing for a welcomer specific tool.

[jaspermayone]

In terms of an API,

Routes for modifying assignee, changing tix status, and just about any other slacker workflow action would be great.

[faisalsayed10]

@jaspermayone as per our conversation, we decided that you will be giving me a clear and concise list of all the apis that you need, assigning back to you :))

[jaspermayone]

Here is a full list of endpoints needed.

• Create action item (returns actionid for future reference)
• Assign action item (takes in actionid)
• mark action as irrelevant (takes in actionid)
• resolve action item (takes in actionid)
• create / edit / delete action item notes
• create followup (and resolve although i would assume this can be bundled with the other resolve endpoint?) (takes in actionid)

[jaspermayone]

@faisalsayed10 do you think I am missing anything key to the flow of slacker here?

[faisalsayed10]

apis have been shipped

[jaspermayone]

LGTM, ty!