Create August 2024 V1.2 Moderated Usability Test Action Steps Spreadsheet

ryanfchase commented 2 months ago

Overview

We need to create an action steps spreadsheet for the august moderated usability test so we can track all tickets related to these insights

Action Items

[x] create new spreadsheet modeled after previous action steps spreadsheet
- [x] comment where the new spreadsheet is located within the shared drive
[x] add all problems outlined on final slide
[ ] (optional): go through each slide and add rows for each problem
[ ] (optional): migrate previous incomplete Action Steps from Oct '23
[ ] review comments for issues to be added to this spreadsheet
[ ] share with leads
[ ] keep this ticket open until all action steps are resolved (implemented or closed as not planned)

Resources/Instructions

Action Steps September 2024:

https://docs.google.com/spreadsheets/d/14otyz2v-vYOnW9zJxpWTLSySTK4sJ2pDRO5wfre7e4Q/edit?gid=0#gid=0

October '23 V1.2 Moderated Usability Test

August '24 V1.2 Moderated Usability Test

Presentation (contains categories and problems)
- final slide summary

Template for adding new issue to spreadsheet

[ ] for each ticket we make that addresses one of the problems outlined in the August '24 presentation...
- [ ] copy/paste the template as a new comment in this ticket
- [ ] fill out the link
- [ ] fill out the category, problem, action step, and then fields that will need to change

### Ticket Changelog

##### Info
- link: (todo)
- updates row (only change relevant field):

| Category | Problem | Action Steps | Priority | Effort SP (Design) | Effort SP (Eng) | Effort SP (Total) | Status | Issue Number | Notes |
| ---------- | --------- | -------------- | -------- | ------------------- | ---------------- | ----------------- | ------ | ---------------- | ------ |
| copy/paste | copy/paste | updated action-step? | High/Med/Low | .25 - 13 | .25 - 13 | .25 - 26 | unknown/blocked/in-progress/complete | list design and/or dev | optional |

##### Clean up
- [ ] Details added to spreadsheet?
- [ ] Hide this comment as "Resolved"

ryanfchase commented 2 months ago

Note from Ryan: As an example... still need to create the spreadsheet first and pre-populate it with categories, problems, and action steps

Ticket Changelog

Info

link: https://github.com/hackforla/311-data/issues/1813
updates row (only change relevant field):

Category	Problem	Action Steps	Priority	Effort SP (Design)	Effort SP (Eng)	Effort SP (Total)	Status	Issue Number	Notes
NC name 'Identification (Insight 1- previous)	Users cannot tell the NC name if they only know the address of the location	Add NC name pill to Search and Filters modal on address selection	High		1	1	in-progress	dev: #1813

Clean up

[x] Details added to spreadsheet?
[x] Hide this comment as "Resolved"

ryanfchase commented 2 months ago

@cottonchristopher if everything looks OK, please proceed with initial set up of the spreadsheet. Once that is set up, the 3 of us can work together to update it via tickets we have created since the presentation.

@bberhane tagging you for review as well.

Once reviewed, please move to the appropriate status (e.g. Prioritized Backlog. Or In-Progress)

cottonchristopher commented 2 months ago

Action Steps September 2024: https://docs.google.com/spreadsheets/d/14otyz2v-vYOnW9zJxpWTLSySTK4sJ2pDRO5wfre7e4Q/edit?gid=0#gid=0

ryanfchase commented 2 months ago

Ticket Changelog

Info

link: https://github.com/hackforla/311-data/issues/1818
updates row (only change relevant field):

Category	Problem	Action Steps	Priority	Effort SP (Design)	Effort SP (Eng)	Effort SP (Total)	Status	Issue Number	Notes
Calendar Issues (Insight 2)	The layout of the calendar was not intuitive	-Allow users to type in the date range	Medium	unknown	0	unknown	unknown	design: #1818

Clean up

[x] Details added to spreadsheet?
[x] Hide this comment as "Resolved"

ryanfchase commented 2 months ago

@cottonchristopher and I are simultaneously working on this, in addition to other tickets

cottonchristopher commented 1 month ago

Ticket Changelog

Info

link: https://github.com/hackforla/311-data/issues/1813)
updates row (only change relevant field):

Category	Problem	Action Steps	Priority	Effort SP (Design)	Effort SP (Eng)	Effort SP (Total)	Status	Issue Number	Notes
NC name Identification (Insight 1- previous)	Users cannot tell NC name if only address of the location known	Add NC name pill to Search & Filters modal on address selection	High	unknown	1.0	unknown	in-progress	dev https://github.com/hackforla/311-data/issues/1813	optional

Clean up

[x] Details added to spreadsheet?
[x] Hide this comment as "Resolved"

ryanfchase commented 1 month ago

Ticket Changelog

Info

link: https://github.com/hackforla/311-data/issues/1669
updates row (only change relevant field):

Category	Problem	Action Steps	Priority	Effort SP (Design)	Effort SP (Eng)	Effort SP (Total)	Status	Issue Number	Notes
NC name 'Identification (Insight 1- previous)	Users cannot tell the NC name easily from the request details	Highlight NC names visually on the request information hover box (e.g., add a label)	High

Clean up

[x] Details added to spreadsheet?
[x] Hide this comment as "Resolved"

ryanfchase commented 1 month ago

Ticket Changelog

Info

link: https://github.com/hackforla/311-data/issues/1807
updates row (only change relevant field):

Category	Problem	Action Steps	Priority	Effort SP (Design)	Effort SP (Eng)	Effort SP (Total)	Status	Issue Number	Notes
NC name 'Identification (Insight 1- previous)	If an NC is highlighted on the map, name is not displayed anywhere	Display name of highlighted NC in Boundaries pulldown	High	1		1		design: #1807

Clean up

[x] Details added to spreadsheet?
[x] Hide this comment as "Resolved"

bberhane commented 1 month ago

Ticket Changelog

Info

link: https://github.com/hackforla/311-data/issues/1816
updates row (only change relevant field):

Category	Problem	Action Steps	Priority	Effort SP (Design)	Effort SP (Eng)	Effort SP (Total)	Status	Issue Number	Notes
Other design features (insight 6)	address icon, house, is confusing	revise the icon indicating the address to a pin	low	0.5		0.5	Needs design info	# 1816	Ready for Design Lead input
--	--	--	--	--	--	--	--	--	--

Clean up

[x] Details added to spreadsheet?
[ ] Hide this comment as "Resolved"

ryanfchase commented 1 month ago

Ticket Changelog

Info

link: https://github.com/hackforla/311-data/issues/1600
updates row (only change relevant field):

Category	Problem	Action Steps	Priority	Effort SP (Design)	Effort SP (Eng)	Effort SP (Total)	Status	Issue Number	Notes
Calendar Issues (Insight 2)	It was inconvenient if users wanted to select a long period of time	-Allow users to customize the date range search by selecting months and years	Medium	2		2	design: in-reviewdev: todo	# 1600	Dev lead to review and create dev ticket
--	--	--	--	--	--	--	--	--	--

Clean up

[x] Details added to spreadsheet?
[x] Hide this comment as "Resolved"

bberhane commented 1 month ago

Ticket Changelog

Info

link: (todo)
updates row (only change relevant field):

Category	Problem	Action Steps	Priority	Effort SP (Design)	Effort SP (Eng)	Effort SP (Total)	Status	Issue Number	Notes
Other design features: accessibility (insight 6)	platform accessibilty weakness	-Revise the color scheme. “Water Waste” request color is similar to the color of the boundary	low			0			Need a ticket for this item
--	--	--	--	--	--	--	--	--	--

Clean up

[x] Details added to spreadsheet?
[x] Hide this comment as "Resolved"

bberhane commented 1 month ago

Ticket Changelog

Info

link: https://github.com/hackforla/311-data/issues/1815
updates row (only change relevant field):

Category	Problem	Action Steps	Priority	Effort SP (Design)	Effort SP (Eng)	Effort SP (Total)	Status	Issue Number	Notes
Other design features: design system (insight 6)	left-handed menu inconsistency	-Revise the font types on the left-hand menu	low			0	Complete	# 1815
--	--	--	--	--	--	--	--	--

Clean up

[x] Details added to spreadsheet?
[x] Hide this comment as "Resolved"

ryanfchase commented 1 month ago

Ticket Changelog

Info

link: https://github.com/hackforla/311-data/issues/1817
updates row (only change relevant field):

Category	Problem	Action Steps	Priority	Effort SP (Design)	Effort SP (Eng)	Effort SP (Total)	Status	Issue Number	Notes
Map Search/Selection (insight 3)	difficult time deselecting explanation:Users don’t all recognize that ‘x’ing the selected NC name will deselect it and zoom out. And when NC is highlighted due to address selection, this isn’t even an option.	-Provide a button or other method for clearing all selections and zooming out to the whole city	Medium	2		2	design: in-progress	design: # 1817
--	--	--	--	--	--	--	--	--	--

Clean up

[x] Details added to spreadsheet?
[x] Hide this comment as "Resolved"

bberhane commented 1 month ago

Ticket Changelog

Info

link: (todo)
updates row (only change relevant field):

Category	Problem	Action Steps	Priority	Effort SP (Design)	Effort SP (Eng)	Effort SP (Total)	Status	Issue Number	Notes
Other design features (insight 6)	info lacking on NC search using address	- Add a hover box to the address icon	low			0	Issue needs to be created	No issue
--	--	--	--	--	--	--	--	--

Clean up

[x] Details added to spreadsheet?
[ ] Hide this comment as "Resolved"

cottonchristopher commented 1 month ago

Ticket Changelog

Info

link: https://github.com/hackforla/311-data/issues/1629
updates row (only change relevant field):

Category	Problem	Action Steps	Priority	Effort SP (Design)	Effort SP (Eng)	Effort SP (Total)	Status	Issue Number	Notes
Visualization of request types	Graffiti color, in particular, is hard to distinguish on the map and requests on the boundaries are hard to see/distinguish	Change the color of the request dots to make sure they contrast with the map sufficiently.	medium	1	1	2	ON HOLD	# 1629	Designers were working to create icons but when mocked up it looked overwhelming, so now we're deciding against further action
--	--	--	--	--	--	--	--	--	--

Clean up

[ ] Details added to spreadsheet?
[ ] Hide this comment as "Resolved"

bberhane commented 1 month ago

Ticket Changelog

Info

link: https://github.com/hackforla/311-data/issues/1805
updates row (only change relevant field):

Category	Problem	Action Steps	Priority	Effort SP (Design)	Effort SP (Eng)	Effort SP (Total)	Status	Issue Number	Notes
Request hover box refresh is potentially confusing details: When hovering over a series of request dots, the previously displayed info comes up for a fraction of a second before it updates to the current request, momentarily confusing the user.	Better to leave box blank until request info loads than leave previous request info visible	low			0	Closed	1805
--	--	--	--	--	--	--	--	--

Clean up

[x] Details added to spreadsheet?
[x] Hide this comment as "Resolved"

cottonchristopher commented 1 month ago

Ticket Changelog

Info

link: https://github.com/hackforla/311-data/issues/1172
updates row (only change relevant field):

Category	Problem	Action Steps	Priority	Effort SP (Design)	Effort SP (Eng)	Effort SP (Total)	Status	Issue Number	Notes
Search and Filter Modal	No okay or enter button after selecting the filter	Consider having an enter button after selecting all selection criteria	low	1		1	Needs discussion	# 1172	Dev/PM to discuss this suggestion at next meeting - Ticket is a closed ticket- may reference
--	--	--	--	--	--	--	--	--	--

Clean up

[x] Details added to spreadsheet?
[x] Hide this comment as "Resolved"

ryanfchase commented 1 month ago

Ticket Changelog

Info

link: n/a
updates row (only change relevant field):

Category	Problem	Action Steps	Priority	Effort SP (Design)	Effort SP (Eng)	Effort SP (Total)	Status	Issue Number	Notes
Service Request (SR) issues (insight 4)	Request status info less informative than it could be	-Add additional information/links to the hover box	low			0			Notes: add to agenda for review?
--	--	--	--	--	--	--	--	--	--

Clean up

[ ] Details added to spreadsheet?
[ ] Hide this comment as "Resolved"

hackforla / 311-data