311 Data Slides: City Outreach

[scho-git]

Overview

We'd like to obtain a statement from the city of Los Angeles regarding their opinion on why citizens should self report 311 requests as opposed to the city identifying these issues. This statement would potentially go in hand with the current direction of our workshop slides (NC comparison story) where citizens self reporting bulky items requests may be beneficial to the city.

Action Items

• [x] Identify best person to reach out to
• [ ] Reach out via well-worded email/message/phone call to ask about their opinion/approach

Resources/Instructions

When reaching out, unless there's already a relationship in place, make sure to introduce Hack for LA and what we're currently trying to do with our workshop.

• Organization Overview for city of LA's Information Technology Agency
• Phone Directory for city of LA's Information Technology Agency
• 311 Data Slides

[scho-git]

Maryam Abbassi (maryam.abbassi@lacity.org), Assistant General Manager of the Customer Engagement Bureau, seems like the best person to reach out since the Customer Engagement Bureau provides external customer services like the 311 call center, so she may have a good insights of 311.

Otherwise, there's also Donna Arrechea who's the 311 Director (her number's listed in the phone directory and I'm assuming her email is also formatted as firstname.lastname@lacity.org).

Edit to add: Looks like the city's planning to revamp the MyLA311 system in 2022/2023, will be nice to also get some information on this to see if we need to potentially update any info or make a note in our workshop. https://ita.lacity.org/about/strategic-plan