hackforla / civic-opportunity

The Civic Opportunity Project will seek to provide a curated journey for Civic Tech volunteers. Our goal is to equip participants with the resources, exposure and toolsets to excel in a competitive workforce. The project will continuously iterate the experience process and ultimately exist as software that can be streamlined, scaled and replicated.
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Create Process Document for UXR pilot project #83

Closed rfambro2 closed 3 years ago

rfambro2 commented 3 years ago

Overview

We need a template to be able to launch a new pipeline quickly with predictable results.

Action Items

Goals

Resources/Instructions

Reference Issue #65

tan-zhou commented 3 years ago

I'd like to review the process draft with the team for I fear that I missed out on plenty of details of our process.

tan-zhou commented 3 years ago

@tan-zhou will create a flow chat based on the process document.

ExperimentsInHonesty commented 3 years ago

update from meeting: still working on this eta: end of next week.

tan-zhou commented 3 years ago

Upon reviewing the most recent round of UX recruiting, the following areas need improvement: Issue:

Potential solves:

Issue:

Potential solves:

What's onboarding's job? Currently, the zoom onboarding has an immensurable list of things that it tries to achieve

Too much information for their first-run experience as a volunteer. Then how do we design the onboarding so we can indeed carry our new volunteers upwards on the path to retention and engagement? How can we support people through multiple events, not just the first onboarding, in their journey at Hack for LA?

How do we measure the success of onboarding? Where does onboarding end in our process?

tan-zhou commented 3 years ago

The next step: we will take the learning from UX pilots and use it to address issue #141 and #142

tan-zhou commented 3 years ago

I will organize and document this finding in our Wiki