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hackforla / expunge-assist

Expunge Assist is a free digital tool specifically designed to aid Californians with arrest and conviction histories in clearing their criminal records.
https://expungeassist.org
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Key term - target user #1631

Open SamHyler opened 3 weeks ago

SamHyler commented 3 weeks ago

Overview

Discuss in Content how to simplify and create consistent terminology around what and how we call the target user (those with records)

Action Items

Resources/Notes

Add Figma workspace and any resources here

SamHyler commented 1 week ago

Discussed at Content meeting and brainstormed.

Screenshot 2024-11-05 at 00 00 36 Screenshot 2024-11-04 at 23 58 12 Screenshot 2024-11-04 at 23 58 06

Pulled these 3 screenshot examples to discuss. All written before we standardized language (a process we are doing now when there is finally time for it). These pages use: "people with criminal records, individuals with eligible criminal convictions, applicants who are writing a letter to a judge."

Here's our brainstorm so far:

Considering our product voice, accessibility, plain language, and 5th grade reading level (potentially ESL speakers):

  1. using "you" and "yours" would be ideal. It's straightforward and speaks to the user
  2. We also like using people first language (people who are seeking expungement instead of applicant seeking expungement or individual, for example)

What we didn't like:

  1. those
  2. Applicant
  3. etc.

Using you and your also is somewhat more casual rather than third person and aloof / potentially adding distance.

Claudia shared that other forms in the legal process for expungement use you and your.

Another consideration is the part where we don't know if we are directing our website/tool to clinics or to people seeking expungement. This is not a question we can answer until we are partnered, and so we will go with the assumption that we should talk directly to those seeking expungement.

We will prototype and discuss next week before deciding.

github-actions[bot] commented 20 hours ago

Hey @SamHyler! Thanks again for taking this issue.

Time for an update! Please comment the following update:
**Progress:** What's the status of the project? What have you done and what still needs to be done?
**Estimated Time to Completion (ETC):** When do you estimate to be finished?
**Blockers:** Anything preventing you from finishing?

Thanks again!
SamHyler commented 20 hours ago

discussing options in content meetings. will take some time to finalize solutions