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hackforla / expunge-assist

Expunge Assist is a free digital tool specifically designed to aid Californians with arrest and conviction histories in clearing their criminal records.
https://expungeassist.org
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[ Terminology ] Review the language on the landing page and FAQ for complicatedness and jargon #598

Closed SamHyler closed 5 months ago

SamHyler commented 2 years ago

Overview

Review the language on the landing page and FAQ for complicatedness and jargon: In particular, users wanted an easy explanation of “expungement” and “declaration letter.” (The phrase “record clearance” is also used and it was unclear if this is the same as “expungement.”) Cross references with the content glossary once that is done.

This issue touches on the content team's ongoing glossary work, and the upcoming tool tips. Adding draft label to update issue or close as unplanned after decisions are made on these two fronts

Action Items

Resources/Instructions

The glossary

SamHyler commented 1 year ago

This still needs to be done, as it's come up again in IUT 2 . Can review how the issue will be addressed once it's ready to be done.

SamHyler commented 1 year ago

This can be relevant again for post IUT 2 results

SamHyler commented 11 months ago

issue is old, from results from IUT 1, needs to be follow up on when Content Terminology Research is done. And modify any actions necessary.

...also review language across the site once more work is done on guidelines.

sylvia-nam commented 6 months ago

The site’s FAQs currently contain content that can be construed as legal advice (such as all of the answers to Updates to California Law) and require revision to correct errors.

emmathrash commented 5 months ago

Closing as done - this issue is being addressed in the following issues https://github.com/hackforla/expunge-assist/issues/1356 , https://github.com/hackforla/expunge-assist/issues/478 https://github.com/hackforla/expunge-assist/issues/1088