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hackforla / product-management

A repository for the Product Management Community of Practice
https://hackforla.org/communities-of-practice
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Deck Profile Card: Heart #145

Open Olivia-Chiong opened 3 years ago

Olivia-Chiong commented 3 years ago

Overview

We need to create a project deck profile card for Hack for LA presentation decks.

Action Items

Resources

LA City SDGs One Sheet Issue #53

erigilg commented 3 years ago

I'll just add the link to the ppt so I don't lose it. https://docs.google.com/presentation/d/16ayq8ur_bLy-3bYtXI3lyuQ2zvOcGUlszIaHZG6AK3M/edit#slide=id.gbfc3cf2292_0_119

erigilg commented 3 years ago

Already added the comments in the corresponding slide for problem, solution and impact.

Posting them here as well if needed: Problem: The HEART program, which helps homeless people resolve some infractions with community hours rather than paying fees, didn't have an efficient way for tracking the progress and status of their participants. That bottleneck caused a waitlist of over 500 interested individuals wanting to participate in their program.

Solution: Hack for LA created a prototype for the Los Angeles City Attorney’s office. This proposal resulted in an improved workflow management system that significantly reduced wait times and improved outcomes for the community served (individuals experiencing homelessness).

Impact: LA City’s Information Technology Agency built a new integrated tool enablingHEART to go through the 500 person waiting list in less than 3 months. In its 1st quarter, it filed motions to resolve 1,301 cases compared to 1,793 in the whole previous year - a 290% increase in a quarter.