Helpfile Guidelines/Instructions Usability Testing for the FAQ and About pages

[abbyrivard]

Dependencies

• Can begin once dev issues are made for updating the product documentation wiki pages

  • 1485

• Need Design team (content team) to create helpfiles
  • [x] Need to determine list of what pages need instructions

Overview

UXR team needs to conduct a usability testing on the helpfile guidelines/instructions (an admin FAQ for the site) created by dev team that will be given to LADOT at the conclusion of HfLAs work on this project. The testing should include reviewing the Helpfile guides for:

• Security
• About
• FAQ
• Submit snapshot for review form
• My Projects - Admin view
• Feedback

Action Items

• [ ] Create Research Plan
  • [ ] Get Research Plan approved by PMs
• [ ] Create Questions for the user testing
  • [ ] Run proposed User Testing questions by PMs
• [ ] User Test
  • [ ] Conduct UXR Team Training
  • [ ] Recruit Interviewees
  • [ ] Schedule Interviews
  • [ ] Conduct Interviews
• [ ] Data Analysis
• [ ] Provide Feedback
• [ ] Wiki Documentation

Resources/Instructions

[abbyrivard]

Required Info in the Helpfiles:

• Name of page and what it does/its purpose
• More info for LADOT staff that tells them what everything does when submitting/clicking through the page
• What is the result of submitting/clicking through something
• if the page has an admin interface for changing content, how it works.

[ExperimentsInHonesty]

I can't tell if the dependency is satisfied, please review and:

• determine if this is ready for prioritization. If it is, add the ready for prioritization label.
• If you are still drafting this issue, add a draft label.
• If you have a question, for another lead, add the appropriate ready for label (ready for product, ready for dev lead, ready for research lead, ready for design lead).

Then remove the ready for Research lead label.