Interview Question Development

BryonPm commented 3 years ago

Overview

We need to rewrite interview questions for neighborhood council regarding agenda process.

Action Items

[x] Review comments in Google Doc.
[x] Revise questions for agenda process alignment.
[x] Test out questions on team for efficiency.

Resources/Instructions

UX Research Interview Script/Questions (draft 2)

Otter AI for recording transcription

ktjnyc commented 3 years ago

Bonnie sent Eric McAnally (neighborhood council rep) email to schedule time with Ryan to run through interview questions

ktjnyc commented 3 years ago

Email to Eric: "Hi Eric,

Our Engage project needs to interview you to model the agenda creation process. What is your schedule like on Thursday?

Please reply all when you respond.

Thanks,

Bonnie"

rmayott commented 3 years ago

Sent an email to Eric to select a time for the interview on Thursday. Awaiting response.

rmayott commented 3 years ago

Interview with Eric McAnally scheduled for Thursday 2/18 @ 12:30PM PST

rmayott commented 3 years ago

Finish reviewing interview transcript to determine if questions need to be revised. Should be done by 2/24.

rmayott commented 3 years ago

Transcript reviewed and edited

rmayott commented 3 years ago

Questions revised.

BryonPm commented 3 years ago

Bonnie emailed Patty Berman (Downtown LA Council) to set up communication regarding an interview. @rmayott will follow up with One Sheet and protocol for interview. Resources Downtown LA Council

rmayott commented 3 years ago

Interview with Patti Berman (President DLANC) scheduled for Monday 3/22
Interview with Kristina Smith (Webmaster WSNC) scheduled for Tuesday 3/23

rmayott commented 3 years ago

Based on Patti Berman's interview created a user flow and uploaded it to Miro.

rmayott commented 3 years ago

Updated DLANC flow with icons.

rmayott commented 3 years ago

3/31/20: Interview script and user flows are up to date. Awaiting more interview participants.

BryonPm commented 3 years ago

Sent Nagesh an email regarding next steps on NC contacts and interviews.

ExperimentsInHonesty commented 3 years ago

Bonnie will drop a line to Julien mentioning that we need to have two more NCs to interview about their agenda making. We need ones that are fully functioning. Mario is the person at empower (last time we spoke) who is working with NCs and the ENS (early notification system).

BryonPm commented 3 years ago

Ryan set up an interview with Yemia (Atlanta NC) next week.

ExperimentsInHonesty commented 3 years ago

NC referrals I was hoping to get a reference to two NCs that you think have a lot of people in their Agenda process and would be willing to talk to us about it. We have already talked to Patti from Downtown and Mario from empowerment

Los Feliz (Julien said I can reach out to him and say that Julien sent me jon.deutsch@losfeliznc.org) Mary Paterson marypaterson@canogaparknc.org (email message said: Don't hesitate to tell her that I gave you her name. But I didn't reach out to her to know if they would agree to work with Hack For LA.)

ExperimentsInHonesty commented 3 years ago

I emailed Jon (los feliz) and Mary (canoga park)

BryonPm commented 3 years ago

Ryan will meet with Jon Deutsch on Thursday. Email is attached.

rmayott commented 3 years ago

Interview notes for Los Feliz NC uploaded to Google Drive.

rmayott commented 3 years ago

I set up a time to interview Katherine from Toluca Lake's NC. Interview time: Friday 10/1 @ 2pm PT.

rmayott commented 3 years ago

The transcript from the interview with Katherine of Toluca Lake's NC is available here. Summary of the interview is here.

rmayott commented 3 years ago

Created flows of the agenda creation process for Los Feliz & Toluca Lake NCs. Flows are based on information gathered during interviews with each NC.

rmayott commented 3 years ago

Analyzed agenda creation process from NCs that were interviewed and created an agenda creation flow model.

rmayott commented 2 years ago

Emailed previously interviewed NCs to request a follow-up interview regarding the model of the agenda creation process we created. I will update the thread once I hear back.

BryonPm commented 2 years ago

Bonnie will email Julien and Gibson to obtain a list of relevant NCs for next steps of interview process. NCs will be contacted for fit concerning agenda flow process.

ExperimentsInHonesty commented 2 years ago

Sent this email just now

Hi Julien and Gibson,

On behalf of Hack for LA's Engage Project, thank you so much for the past referrals to the NCs leaders.

We have classified the development status of NCs for our project in into the following categories:

Mature: Could keep running the agenda creation and dissemination process the way it is indefinitely. And while being able to make use of any technology we develop, it will be more icing on the cake than necessity.

Stable: The agenda creation and dissemination process takes some serious time away from other higher priorities and contributes to burnout, but it's otherwise working.

Immature: The NC has uneven delivery and management of the creation and dissemination process, but not needing to be managed

Managed: Being managed by Empowerment

Manager: Someone from EmpowerLA who has to manage the agenda process for the NC.

So far the Engage team has been able to talk to the following people:

Mario, Empowerment (manager)

Patricia Berman, Downtown LA (mature)

John Deutsch, Los Feliz (mature)

Katherine Hatton, Greater Toluca Lake (mature)

Eric McAlly, Westlake South (managed)

The following person never responded

Mary Paterson, Canoga Park

We are now looking for some NCs that are either Immature or Stable in their agenda creation and dissemination process.

Do you have any additional referrals that match what we are looking for?

Thanks in advance,

Bonnie

hackla-engage / start-here