jaronheard
commented
3 years ago @susanmottet The way we've fixed this pulls out comment activity into a separate email to make it easier for city/campaigns to parse. This fix follows the existing pattern of having the city be cc'd on campaign emails. Is this ok, or should it be send two emails instead?
When a campaign uses the reply box at the bottom of a contribution or expense to send the City a message about that transaction - or when the City uses the reply box at the bottom of a contribution or expense to send the campaign a message about that transaction - it currently gets included in the Autonotifications to the City or campaign, which are full of lots of less important info that is only reviewed if there is a problem. Neither the City nor the campaigns are noticing these important messages as a result.
Can we generate a separate email that is not labeled the same for the messages from the City or campaign? The email subject line could be as simple as "Important message from the City's OAE program about a transaction" for messages from the City to the campaigns and "Important message from a campaign about a transaction" for messages from the campaigns to the City. Extra credit if it can say which transaction # in the subject line, but if that is hard, we can just search for it in the text.