Receive Error | Unable to contact server. StatusCode: 1006, undefined Reason: undefined

[justintham]

Hi,

I have update necessary API keys and settings in the config.js file with using speech service Azure and ICE. But, it still give me an error.

[hacktronaut]

@justintham Can you add console log and see which line is throwing error ?. I believe ICE server URL from azure may not work anymore. Please let me know the status.

[justintham]

@hacktronaut Hi. I keep getting issue. I also tried to add "atob" in front the icerUsername, iceCredential. It seems like unable connect to the ICE Server.

[hacktronaut]

@justintham Please check whether your resources were created in "westus2" region. All azure resources must be present in this region.

If your region is already westus2 for all azure resources then try to setup your own ICE server. Please check this article -> https://raokarthik83.medium.com/azure-avatar-tts-update-migrating-from-azure-turn-to-coturn-14b6ac86d60c

Let me know if you are not able to fix it.

[justintham]

Hi @hacktronaut,

Previously my resource is in "east us" and I changed to the "wetus2" region and I get another new issue. The issue log has provided below:

[hacktronaut]

@justintham Can you setup your own turn server and check again ?. Please follow the medium link I shared.

Here is the announcement from Microsoft on retirement of TURN servers.

https://azure.microsoft.com/en-gb/updates/retirement-notice-azure-communication-services-network-traversal-turn-public-preview-is-retiring/#:~:text=Azure%20Communication%20Services%20Network%20Traversal%20(TURN)%20will,March%202024.Please%20migrate%20to%20an%20external%20service

[crypticatul]

I'm also getting the same error. I have deployment in West US2, have deployed a TURN server on EC2 and updated the config file.

Uncaught (in promise) Unable to contact server. StatusCode: 1006, undefined Reason: undefined localhost/:1 Uncaught (in promise) SyntaxError: "[object Object]" is not valid JSON at JSON.parse () at l._storageChangeDispatcher (content.js:2:855976) at _storageChangeDispatcherCallback (content.js:2:855424)

[hacktronaut]

Hi @crypticatul I tried to replicate the issue by passing incorrect cogSvcSubKey. I got the same error. Please check your config parameters.

[crypticatul]

Seems that is fixed, however, still the Avatar is not visible on the page.

On clicking CONNECT, I get following in the Console: RTCPeerConnection {localDescription: null, currentLocalDescription: null, pendingLocalDescription: null, remoteDescription: null, currentRemoteDescription: null, …}canTrickleIceCandidates: nullconnectionState: "new"currentLocalDescription: nullcurrentRemoteDescription: nulliceConnectionState: "new"iceGatheringState: "gathering"localDescription: RTCSessionDescription {type: 'offer', sdp: 'v=0\r\no=- 4358711154243846191 2 IN IP4 127.0.0.1\r\ns…213 msid:- 3a11b96f-2eac-435c-a7b6-f6bb959afcca\r\n'}onaddstream: nullonconnectionstatechange: nullondatachannel: nullonicecandidate: nullonicecandidateerror: nulloniceconnectionstatechange: e => {…}onicegatheringstatechange: () => {…}onnegotiationneeded: nullonremovestream: nullonsignalingstatechange: nullontrack: event => {…}pendingLocalDescription: RTCSessionDescription {type: 'offer', sdp: 'v=0\r\no=- 4358711154243846191 2 IN IP4 127.0.0.1\r\ns…213 msid:- 3a11b96f-2eac-435c-a7b6-f6bb959afcca\r\n'}pendingRemoteDescription: nullremoteDescription: nullsctp: nullsignalingState: "have-local-offer"[[Prototype]]: RTCPeerConnectionaddIceCandidate: ƒ addIceCandidate()addStream: ƒ addStream()addTrack: ƒ addTrack()addTransceiver: ƒ addTransceiver()canTrickleIceCandidates: (...)close: ƒ close()connectionState: (...)createAnswer: ƒ createAnswer()createDTMFSender: ƒ createDTMFSender()createDataChannel: ƒ createDataChannel()createOffer: ƒ createOffer()currentLocalDescription: (...)currentRemoteDescription: (...)getConfiguration: ƒ getConfiguration()getLocalStreams: ƒ getLocalStreams()getReceivers: ƒ getReceivers()getRemoteStreams: ƒ getRemoteStreams()getSenders: ƒ getSenders()getStats: ƒ getStats()getTransceivers: ƒ getTransceivers()iceConnectionState: (...)iceGatheringState: (...)localDescription: (...)onaddstream: (...)onconnectionstatechange: (...)ondatachannel: (...)onicecandidate: (...)onicecandidateerror: (...)oniceconnectionstatechange: (...)onicegatheringstatechange: (...)onnegotiationneeded: (...)onremovestream: (...)onsignalingstatechange: (...)ontrack: (...)pendingLocalDescription: (...)pendingRemoteDescription: (...)remoteDescription: (...)removeStream: ƒ removeStream()removeTrack: ƒ removeTrack()restartIce: ƒ restartIce()sctp: (...)setConfiguration: ƒ setConfiguration()setLocalDescription: ƒ setLocalDescription()setRemoteDescription: ƒ setRemoteDescription()signalingState: (...)constructor: ƒ RTCPeerConnection()Symbol(Symbol.toStringTag): "RTCPeerConnection"get canTrickleIceCandidates: ƒ canTrickleIceCandidates()get connectionState: ƒ connectionState()get currentLocalDescription: ƒ currentLocalDescription()get currentRemoteDescription: ƒ currentRemoteDescription()get iceConnectionState: ƒ iceConnectionState()get iceGatheringState: ƒ iceGatheringState()get localDescription: ƒ localDescription()get onaddstream: ƒ onaddstream()set onaddstream: ƒ onaddstream()get onconnectionstatechange: ƒ onconnectionstatechange()set onconnectionstatechange: ƒ onconnectionstatechange()get ondatachannel: ƒ ondatachannel()set ondatachannel: ƒ ondatachannel()get onicecandidate: ƒ onicecandidate()set onicecandidate: ƒ onicecandidate()get onicecandidateerror: ƒ onicecandidateerror()set onicecandidateerror: ƒ onicecandidateerror()get oniceconnectionstatechange: ƒ oniceconnectionstatechange()set oniceconnectionstatechange: ƒ oniceconnectionstatechange()get onicegatheringstatechange: ƒ onicegatheringstatechange()set onicegatheringstatechange: ƒ onicegatheringstatechange()get onnegotiationneeded: ƒ onnegotiationneeded()set onnegotiationneeded: ƒ onnegotiationneeded()get onremovestream: ƒ onremovestream()set onremovestream: ƒ onremovestream()get onsignalingstatechange: ƒ onsignalingstatechange()set onsignalingstatechange: ƒ onsignalingstatechange()get ontrack: ƒ ontrack()set ontrack: ƒ ontrack()get pendingLocalDescription: ƒ pendingLocalDescription()get pendingRemoteDescription: ƒ pendingRemoteDescription()get remoteDescription: ƒ remoteDescription()get sctp: ƒ sctp()get signalingState: ƒ signalingState()[[Prototype]]: EventTarget

[hacktronaut]

Check network tab. Check whether inbound and outbound rules are applied properly to EC2 instance. Double check your TURN server. Did you expose the service to the internet ?

[crypticatul]

Getting following on clicking connect and/or Speak:

TURN server seems configured correctly with following inbound rules

Please confirm in config cogSvcSubKey is the same as Resource key on this page

And we do have to use stun and not turn in iceUrl

iceUrl : "stun:instance_IP",

}