in the customer dashboard, they should be able to make a ticket. Admin should be able to make some ticket categories and set which sub-admin is responsible for which category/ies. For each ticket, The admin should get a notification and email, after updating the customer should get a notification and email till the ticket is closed.
For each ticket, The customer is free to add some documents like word/PDF/image files. But the maximum number and size should be limited.
in the customer dashboard, they should be able to make a ticket. Admin should be able to make some ticket categories and set which sub-admin is responsible for which category/ies. For each ticket, The admin should get a notification and email, after updating the customer should get a notification and email till the ticket is closed.
For each ticket, The customer is free to add some documents like word/PDF/image files. But the maximum number and size should be limited.