Crash when trying to download a certain episode from Crunchyroll

[guitarjorge24]

There's a crash when trying to download episode 11 of The Ancient Magus' Bride Season 1 https://www.crunchyroll.com/watch/GR9PQ5G86/lovers-ever-run-before-the-clock

I tried about 5 times and it happens every time. Other episodes from the same season download properly. Only episode 11 causes the crash.

Where does the issue happen?

• Platform: Crunchyroll
• Settings English softsubs
• Version [e.g. v3.8.7.2]

[hama3254]

i don't see anything wrong with that episode. please check that you have the latest version and if it still does not work than please provide the FFMPEG-Logfile for this entry.

[bybpow]

Same here: https://www.crunchyroll.com/es/watch/GN7UDWNP2/end-of-terminus-exams--girls-talk

It happens to me when the dub is Japanese.

[hama3254]

@bybpow i would need more data on that to know what is wrong because it does not happen for me.

[bybpow]

What Can I provide? Settings? As the app crashes I can't provide a logfile.

[hama3254]

As the app crashes

oh the whole downloader crashes? windows should do log of that in it's event view.

You should find the log here (my windows is set to German but it should look similar)

[bybpow]

This is the log and the exported events. Hope this is helpful.

crdl.zip

[hama3254]

@bybpow i added Crunchyroll-Downloader-v3.15.5.2.zip with some changes to a retry function. i assume that retry function gets called since it goes from Crunchyroll_Downloader.Main.GetCRVideo to Crunchyroll_Downloader.Main.LoadBrowser which should only happen there.

I also want to note that the event states Version: 10.0.19041.3155 which should be Windows 10 2004 and the downloader is not tested on older Windows 10 build. i currently use :

[bybpow]

I updated. The new fix solves the crash problem but the ep. still doesn't download. Same with ep. 14 so far. v3.15.5.2.log

[guitarjorge24]

i don't see anything wrong with that episode. please check that you have the latest version and if it still does not work than please provide the FFMPEG-Logfile for this entry.

Hi, I do have the latest version 3.15.5. It looks like if I delete my user.config file then it doesn't happen anymore so it requires a particular setting.

I have attached my user.config here: User.config.zip

and here's my log crunchy downloader log.txt

[guitarjorge24]

yeah, it looks like after I wipe the settings it works and then if I change the softsubs to "english" then it crashes:

[hama3254]

i found the issue with those two episodes, it only happens with unmerged englisch subtitles since they containt either of those

this lead to the issue since error are reportet like this curl: (22) The requested URL returned error: 400

and everything behind the : can change so in my infinite wisdom i used curl to dectect issues.

This should however not make the downloader crash fully so i also remove the retry function and add a discalmer to finish running downloads and then to restart the downloader.

[hama3254]

the release has an updated version now.

[guitarjorge24]

lol I see, that happens! it's working for me now, thanks

[luccaslil]

help pls

[bybpow]

Are you logged in to the browser? Share the URL to try to reproduce.