Conference Bridge Greetings in Dev Branch

[GoogleCodeExporter]

In Fusion 3.6, the conferencing feature would play your configured greeting, 
followed by "Please enter the conference PIN number."  In the current dev 
branch it now just plays the selected greeting, followed by nothing.  This 
leads to confusion for those calling into a conference bridge that uses the 
stock prompts.

Original issue reported on code.google.com by eric.r...@gmail.com on 16 Apr 2015 at 2:50

[GoogleCodeExporter]

See also Issue 818.

Original comment by sevenate on 16 Apr 2015 at 10:23

[GoogleCodeExporter]

Some wanted the ability to select a custom recording (or other message) and NOT 
have the default "enter your pin number" message play.  Others wanted it to 
play after their custom recording (or other message).  And, some ONLY want the 
default pin number message played.  (From a perspective of trying to appear as 
professional as possible, it's probably best not to mix voices.)

So, with r8277, the option to use a pre-defined Phrase has been added to the 
Greeting option, allowing you to use multiple audio files in the conference 
greeting, if desired.

Please update and confirm desired functionality.

Original comment by sevenate on 17 Apr 2015 at 6:42

• Changed state: Fixed

[GoogleCodeExporter]

I just updated to 8277, but the conference edit screen did not change.  Also 
tried to reset everything to defaults and cleared my session and browser.  I 
don't see the new functionality.

Original comment by eric.r...@gmail.com on 17 Apr 2015 at 7:25

[GoogleCodeExporter]

You'll first need to create a new Phrase (Apps > Phrases) that can consist of 
several audio files in the desired order.  Then, the new Phrase will show up in 
the available Greetings select box.

Original comment by sevenate on 17 Apr 2015 at 7:43

[GoogleCodeExporter]

Ah..  I had never used phrases before, so I missed that.

I just tried it.  Created a phrase called "Conference Greeting", added the two 
WAV files that I want as sequence 000 and 001, changed my conference bridge to 
use that new phrase, and now every time I call into the conference bridge 
number I immediately get an "Invalid PIN number, try again" over and over with 
no pauses until I hang up.

Original comment by eric.r...@gmail.com on 17 Apr 2015 at 7:59

[GoogleCodeExporter]

I can't duplicate the issue on my system; it just works as described.  Please 
provide more details (screen shots, or whatever possible) on how your system is 
configured (what wav files you chose, etc).  Thanks.

Original comment by sevenate on 17 Apr 2015 at 9:10

[GoogleCodeExporter]

This was user error and all is working now.  I had never used phrases before 
and using fs_cli I was able to see it throwing errors on the phrase itself.  I 
specified "en-us" as the language, rather than just "en".  All is working as 
expected now and from my perspective, this is a great solution.  Thanks!

Original comment by eric.r...@gmail.com on 18 Apr 2015 at 12:37

[GoogleCodeExporter]

Glad to hear it.  Odd thing is, on my system either (en or en-us) works.  

Original comment by sevenate on 18 Apr 2015 at 2:22