Closed dak closed 1 year ago
The app is also offering me to subscribe even though I already am.
Could you post your log file? You can find it by going to 'View' -> 'Open logs folder'.
Also, could you try the 'restore purchase' button on the subscription dialog and see if this removes it? I had another customer state something similar:
I quit all my apps and powered down my MacBook Pro. I then booted the OS and restarted ... below that was a button to restore purchase or something like that. I clicked that and things started working normally again.
I'm
Restore purchase fixed it. I didn't even realize that was a link.
2023/02/08 12:35:04:506 Unknown: 10
2023/02/08 12:35:06:100 Unknown: 39
2023/02/08 12:35:06:101 Unknown: 49
2023/02/08 12:35:06:101 Unknown: 10
2023/02/08 12:35:06:118 Unknown: 39
2023/02/08 12:35:06:118 Unknown: 49
2023/02/08 12:35:06:118 Unknown: 10
2023/02/08 12:35:06:118 Unknown: 39
2023/02/08 12:35:06:118 Unknown: 49
2023/02/08 12:35:06:118 Unknown: 10
2023/02/08 12:35:06:125 Unknown: 39
2023/02/08 12:35:06:125 Unknown: 49
2023/02/08 12:35:06:125 Unknown: 10
2023/02/08 12:35:54:711 doGetSubscriptionActive entered
2023/02/08 12:35:54:714 doGetSubscriptionActive - No bundle receipt found.
2023/02/08 12:35:54:714 Subscription changed
2023/02/08 12:35:54:714 requires prompt: com.hankinsoft.SQLProUnlock.noExpirationDate.
2023/02/08 12:36:12:763 onPreferences - creating new window
2023/02/08 12:36:27:021 doGetSubscriptionActive entered
2023/02/08 12:36:27:024 doGetSubscriptionActive - No bundle receipt found.
2023/02/08 12:36:27:024 Subscription changed
2023/02/08 12:36:27:024 requires prompt: com.hankinsoft.SQLProUnlock.noExpirationDate.
2023/02/08 12:36:31:943 RKSubscriptionHelper entered
2023/02/08 12:36:32:581 RKSubscriptionHelper entered - refreshReceiptOnSuccess hit.
2023/02/08 12:36:32:581 doGetSubscriptionActive entered
2023/02/08 12:36:32:584 doGetSubscriptionActive going to enumerate 2 receipts
2023/02/08 12:36:32:584 Product (com.hankinsoft.app.mudclient.subscription.yearly) cancelled: (no), expires: 2024-01-17 21:08:05 +0000, origional purchase: 2023-01-10 21:08:06 +0000
2023/02/08 12:36:32:584 Product (com.hankinsoft.app.mudclient.subscription.yearly) cancelled: (no), expires: 2023-01-17 21:08:05 +0000, origional purchase: 2023-01-10 21:08:06 +0000
2023/02/08 12:36:32:584 Max expiration date [com.hankinsoft.app.mudclient.subscription.yearly] is 2024-01-17 21:08:05 +0000.
2023/02/08 12:36:32:585 Subscription changed
2023/02/08 12:36:32:598 Subscription window thinks there is a purchase. Going to close.
2023/02/08 12:36:36:399 onPreferences - showing existing window
2023/02/08 12:36:39:815 doGetSubscriptionActive entered
2023/02/08 12:36:39:818 doGetSubscriptionActive going to enumerate 2 receipts
2023/02/08 12:36:39:818 Product (com.hankinsoft.app.mudclient.subscription.yearly) cancelled: (no), expires: 2024-01-17 21:08:05 +0000, origional purchase: 2023-01-10 21:08:06 +0000
2023/02/08 12:36:39:819 Product (com.hankinsoft.app.mudclient.subscription.yearly) cancelled: (no), expires: 2023-01-17 21:08:05 +0000, origional purchase: 2023-01-10 21:08:06 +0000
2023/02/08 12:36:39:819 Max expiration date [com.hankinsoft.app.mudclient.subscription.yearly] is 2024-01-17 21:08:05 +0000.
2023/02/08 12:36:53:682 Messages window failed to restore. Closing.
2023/02/08 12:36:53:688 doGetSubscriptionActive entered
2023/02/08 12:36:53:691 doGetSubscriptionActive going to enumerate 2 receipts
2023/02/08 12:36:53:691 Product (com.hankinsoft.app.mudclient.subscription.yearly) cancelled: (no), expires: 2024-01-17 21:08:05 +0000, origional purchase: 2023-01-10 21:08:06 +0000
2023/02/08 12:36:53:691 Product (com.hankinsoft.app.mudclient.subscription.yearly) cancelled: (no), expires: 2023-01-17 21:08:05 +0000, origional purchase: 2023-01-10 21:08:06 +0000
2023/02/08 12:36:53:691 Max expiration date [com.hankinsoft.app.mudclient.subscription.yearly] is 2024-01-17 21:08:05 +0000.
2023/02/08 12:36:53:691 Subscription changed
2023/02/08 12:36:53:919 Telnet command: DO, Terminal type (fffd18)
2023/02/08 12:36:54:033 Telnet command: DO, Window size (fffd1f)
2023/02/08 12:36:54:033 Telnet command: WILL, 86 (fffb56)
2023/02/08 12:36:54:033 Telnet command: DO, 91 (fffd5b)
2023/02/08 12:36:54:033 Telnet command: WILL, 70 (fffb46)
2023/02/08 12:36:54:033 Telnet command: WILL, 93 (fffb5d)
2023/02/08 12:36:54:033 Telnet command: DO, 39 (fffd27)
2023/02/08 12:36:54:033 Telnet command: WILL, 201 (fffbc9)
Thanks for providing the log, thats very helpful!
I just started getting the subscription upgrade delay again despite having an active subscription.
Version 2023.07 (25)