[Bug] Subscription Delay despite active Subscription

[dak]

I just started getting the subscription upgrade delay again despite having an active subscription.

Version 2023.07 (25)

[dak]

The app is also offering me to subscribe even though I already am.

[hankinsoft]

Could you post your log file? You can find it by going to 'View' -> 'Open logs folder'.

[hankinsoft]

Also, could you try the 'restore purchase' button on the subscription dialog and see if this removes it? I had another customer state something similar:

I quit all my apps and powered down my MacBook Pro. I then booted the OS and restarted ... below that was a button to restore purchase or something like that. I clicked that and things started working normally again.

I'm there might be something going on with updates requiring the restore purchase button to be clicked after each update. I'm investigating, but if you get the chance, please let me know if the restore purchase button resolves this for you.

[dak]

Restore purchase fixed it. I didn't even realize that was a link.

[dak]

2023/02/08 12:35:04:506  Unknown: 10
2023/02/08 12:35:06:100  Unknown: 39
2023/02/08 12:35:06:101  Unknown: 49
2023/02/08 12:35:06:101  Unknown: 10
2023/02/08 12:35:06:118  Unknown: 39
2023/02/08 12:35:06:118  Unknown: 49
2023/02/08 12:35:06:118  Unknown: 10
2023/02/08 12:35:06:118  Unknown: 39
2023/02/08 12:35:06:118  Unknown: 49
2023/02/08 12:35:06:118  Unknown: 10
2023/02/08 12:35:06:125  Unknown: 39
2023/02/08 12:35:06:125  Unknown: 49
2023/02/08 12:35:06:125  Unknown: 10
2023/02/08 12:35:54:711  doGetSubscriptionActive entered
2023/02/08 12:35:54:714  doGetSubscriptionActive - No bundle receipt found.
2023/02/08 12:35:54:714  Subscription changed
2023/02/08 12:35:54:714  requires prompt: com.hankinsoft.SQLProUnlock.noExpirationDate.
2023/02/08 12:36:12:763  onPreferences - creating new window
2023/02/08 12:36:27:021  doGetSubscriptionActive entered
2023/02/08 12:36:27:024  doGetSubscriptionActive - No bundle receipt found.
2023/02/08 12:36:27:024  Subscription changed
2023/02/08 12:36:27:024  requires prompt: com.hankinsoft.SQLProUnlock.noExpirationDate.
2023/02/08 12:36:31:943  RKSubscriptionHelper entered
2023/02/08 12:36:32:581  RKSubscriptionHelper entered - refreshReceiptOnSuccess hit.
2023/02/08 12:36:32:581  doGetSubscriptionActive entered
2023/02/08 12:36:32:584  doGetSubscriptionActive going to enumerate 2 receipts
2023/02/08 12:36:32:584  Product (com.hankinsoft.app.mudclient.subscription.yearly) cancelled: (no), expires: 2024-01-17 21:08:05 +0000, origional purchase: 2023-01-10 21:08:06 +0000
2023/02/08 12:36:32:584  Product (com.hankinsoft.app.mudclient.subscription.yearly) cancelled: (no), expires: 2023-01-17 21:08:05 +0000, origional purchase: 2023-01-10 21:08:06 +0000
2023/02/08 12:36:32:584  Max expiration date [com.hankinsoft.app.mudclient.subscription.yearly] is 2024-01-17 21:08:05 +0000.
2023/02/08 12:36:32:585  Subscription changed
2023/02/08 12:36:32:598  Subscription window thinks there is a purchase. Going to close.
2023/02/08 12:36:36:399  onPreferences - showing existing window
2023/02/08 12:36:39:815  doGetSubscriptionActive entered
2023/02/08 12:36:39:818  doGetSubscriptionActive going to enumerate 2 receipts
2023/02/08 12:36:39:818  Product (com.hankinsoft.app.mudclient.subscription.yearly) cancelled: (no), expires: 2024-01-17 21:08:05 +0000, origional purchase: 2023-01-10 21:08:06 +0000
2023/02/08 12:36:39:819  Product (com.hankinsoft.app.mudclient.subscription.yearly) cancelled: (no), expires: 2023-01-17 21:08:05 +0000, origional purchase: 2023-01-10 21:08:06 +0000
2023/02/08 12:36:39:819  Max expiration date [com.hankinsoft.app.mudclient.subscription.yearly] is 2024-01-17 21:08:05 +0000.
2023/02/08 12:36:53:682  Messages window failed to restore. Closing.
2023/02/08 12:36:53:688  doGetSubscriptionActive entered
2023/02/08 12:36:53:691  doGetSubscriptionActive going to enumerate 2 receipts
2023/02/08 12:36:53:691  Product (com.hankinsoft.app.mudclient.subscription.yearly) cancelled: (no), expires: 2024-01-17 21:08:05 +0000, origional purchase: 2023-01-10 21:08:06 +0000
2023/02/08 12:36:53:691  Product (com.hankinsoft.app.mudclient.subscription.yearly) cancelled: (no), expires: 2023-01-17 21:08:05 +0000, origional purchase: 2023-01-10 21:08:06 +0000
2023/02/08 12:36:53:691  Max expiration date [com.hankinsoft.app.mudclient.subscription.yearly] is 2024-01-17 21:08:05 +0000.
2023/02/08 12:36:53:691  Subscription changed
2023/02/08 12:36:53:919  Telnet command: DO, Terminal type (fffd18)
2023/02/08 12:36:54:033  Telnet command: DO, Window size (fffd1f)
2023/02/08 12:36:54:033  Telnet command: WILL, 86 (fffb56)
2023/02/08 12:36:54:033  Telnet command: DO, 91 (fffd5b)
2023/02/08 12:36:54:033  Telnet command: WILL, 70 (fffb46)
2023/02/08 12:36:54:033  Telnet command: WILL, 93 (fffb5d)
2023/02/08 12:36:54:033  Telnet command: DO, 39 (fffd27)
2023/02/08 12:36:54:033  Telnet command: WILL, 201 (fffbc9)

[hankinsoft]

Thanks for providing the log, thats very helpful!