One time membership prompting me again to enter license key

[achadee]

Describe the bug One time membership prompting me again to enter license key

To Reproduce Open Client, Also happening on my friends client too - which means the issue isnt isolated to just my account.

Expected behavior Ive already paid and have been using it for over 2 years

Screenshots

Environment (please complete the following information):

• OS: 13.0.1 (22A400)
• SQLPro app Version Version 2020.30 (Build 1047806.5)
  • Target database server Postgres

[achadee]

Restarting my computer doesnt solve the issue - Also I only have one Apple Account

[hankinsoft]

Could you post your log file? You can find it by going to 'View' -> 'Logs'.

[hankinsoft]

Also, what type of license did you previously purchase? Monthly, yearly, lifetime?

[hankinsoft]

Lastly, have you tried the 'restore purchase' button? I had anther customer with a similar issue who also tried a reboot and the license was not picked up until they used the restore purchase button.

I quit all my apps and powered down my MacBook Pro. I then booted the OS and restarted SQLPro and it displayed a box to try SQLPro for free. Below that was a button to restore purchase or something like that. I clicked that and all my windows to my databases started working normally again.

[hankinsoft]

Had one more user with the same issue confirm that a 'restore purchase' resolved the issue. Still trying to figure out why thats being required, but that should at least get you going again.

[achadee]

2023/02/09 10:52:32:935  HSSpreadSheetTable selectRowIndex (0) extending NO. (Possible size 0x15)
2023/02/09 10:52:32:942  HSLiense::isEmailValid = false. email address to short or empty.
2023/02/09 10:52:32:942  HSLiense::isLicensed = false. email is not valid.
2023/02/09 10:52:32:942  HSLiense::isEmailValid = false. email address to short or empty.
2023/02/09 10:52:32:942  HSLiense::isLicensed = false. email is not valid.

I purchased a lifetime license, so did my friend - we are both experiencing the issue, on two different laptops at the same time.

[achadee]

Where can I find the Restore Purchase button? Keep in mind I dont know where my license is now - as its been 2 years since ive bought it.

[hankinsoft]

Where can I find the Restore Purchase button?

The restore purchase button is about 2/3rd down on the screenshot you initially posted. Highlighted below:

Keep in mind I dont know where my license is now - as its been 2 years since ive bought it.

If you've purchased via the App Store you wouldn't have a license key. macOS keep's track of the purchases. I believe my code-signing certificate changed between the builds which is why your previous purchase receipt is not validating. Restoring the purchase should sort that out.

[achadee]

Ok great, worked, thankyou!

[hankinsoft]

Great, thanks for letting me know.