Purchased license is not recognized

hankinsoft / SQLPro

SQLPro bug & features tracking.

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Purchased license is not recognized #974

Closed darnold22 closed 5 months ago

darnold22 commented 5 months ago

I purchased a license for $59.99 through the Apple App Store on my Mac Studio, but when starting up SQLPro, it immediately displays the following:

Environment details:

Device: Mac Studio
OS: MacOS 14.4.1
SQLPro app Version: SQLPro for MSSQL version 2024.21 (Build 115601.5)
- Installation source: Apple App Store.
- Target database server: Microsoft SQL Server

Below, shows my subscription on my Mac Studio:

I've tried to restore the purchase with no luck.
I uninstalled and re-installed SQLPro with no luck.

This product is unusable now.

Thanks Dan Arnold darnold22@yahoo.com

darnold22 commented 5 months ago

Maybe this helps - Originally, I purchased a premium license for $79.99. Shortly before it expired, I found the same license for $59.99 (I don't know where I found it). However, the app has never recognized this new $59.99 license.

hankinsoft commented 5 months ago

Was your original purchase made via the iOS App Store? If so, thats the issue. While apple has implemented the ability for iOS and macOS apps to share purchases between devices, they only did so for apps in the App Store. When they implemented this, SQLPro had already been in the App Store for several years and is unable to get this functionality. Due to this, only subscriptions purchased via the website are cross platform as I have full control over that. What I generally suggest to users looking to use both platforms is to request a refund via apple, then purchase via the webstore instead.

darnold22 commented 5 months ago

Thank you. Your explanation makes sense.