For us to better review this reported issue, may we request for you to mirror the scenario in the training environment to review. Once this is setup, we can run through some of the testing to verify the current behavior via the IBE-test environment.
From: Pamela Samson <Pamela.Samson@flyflair.com> Date: Wednesday, December 16, 2020 at 11:41 AM To: Anand Bhonge <abhonge@777part.com>, Pheap Thang <pthang@777part.com>, Jim Hicks <Jim.Hicks@flyflair.com> Cc: Mohamed Barre <mohamed.barre@flyflair.com> Subject: FW: IASCASE-21745 Voucher Redeemed by a different passenger
Hello,
I’ve reported this case to InteliSys where a voucher was redeemed through our IBE but the voucher used was assigned to a different person.
See below case details and InteliSys response.
Can I have you take a look at this please so that we ensure that there will be validation on voucher payments with the passenger names?
We can discuss this further on a call if that would help.
Thanks,
Pam
Case:
Hello,
This pnr #7BVYM9 under pax name MARAR, SNEHA was booked through our IBE with a voucher payment. The voucher serial #71W6WE6TEN was assigned to a different name, NAIR, ROHAN.
The voucher was supposed to be non-transferrable.
When I attempted to apply the same voucher again on AmeliaRes just to test, it rejected the payment.
So what happened why was the passenger MARAR, SNEHA able to book and use the voucher that is assigned to a different person?
Appreciate if you can look into this.
Thank you.
Pam
pam samson
distribution & business planning analyst
tel. +1.587.415.5075 Ext. 3040
cel. +1.780.394.7285
flyflair.com
This e-mail and any attachments may contain confidential or privileged information. If you are not an intended recipient, do not re-send, copy or use this e-mail. Please contact the sender immediately and delete this e-mail in its entirety. Privilege is not waived by reason of mistaken delivery to you. Flair Airlines Ltd. (FAL) and its affiliates accept no liability whatsoever for loss or damage in relation to this e-mail and may monitor, retain and/or review email. Opinions expressed in this e-mail are those of the author and may not represent the opinions of FAL and its affiliates.
From: Cuong Luu <jira@intelisysaviation.com> Sent: December 16, 2020 12:58 AM To: Pamela Samson <Pamela.Samson@flyflair.com> Subject: IASCASE-21745 Voucher Redeemed by a different passenger
[EXTERNAL]
—-—-—-—
Reply above this line.
Cuong Luu commented:
Hi Pamela Samson, Our API provides the field LastName and FirstName within the paymentTransactions field, then it will verify these fields when using the voucher with quotations API or POST reservations API. So Flair IBE should pass into these fields with the passenger information from the end-user. I assume they're (ABB) getting the voucher with the serial number then automatically apply the FirstName and LastName field from the GET voucher by key.
Note: it will return the below error message when the First Name/Last Name field does not match the passenger name of the voucher (for both PUT quotations and POST reservations API).
"message": "Voucher attempt failed validation. Passenger name not found for voucher. (-8)"
Please work with ABB to verify this. Best regards, Cuong Luu
Hi Pam:
For us to better review this reported issue, may we request for you to mirror the scenario in the training environment to review. Once this is setup, we can run through some of the testing to verify the current behavior via the IBE-test environment.
Thank You.
--
Pheap Thang
Project Manager
777 Partners
(e) pthang@777part.com
4675 MacArthur Court, Suite# 650| Newport Beach, CA 92660
www.777part.com
From: Pamela Samson <Pamela.Samson@flyflair.com>
Date: Wednesday, December 16, 2020 at 11:41 AM
To: Anand Bhonge <abhonge@777part.com>, Pheap Thang <pthang@777part.com>, Jim Hicks <Jim.Hicks@flyflair.com>
Cc: Mohamed Barre <mohamed.barre@flyflair.com>
Subject: FW: IASCASE-21745 Voucher Redeemed by a different passenger
Hello,
I’ve reported this case to InteliSys where a voucher was redeemed through our IBE but the voucher used was assigned to a different person.
See below case details and InteliSys response.
Can I have you take a look at this please so that we ensure that there will be validation on voucher payments with the passenger names?
We can discuss this further on a call if that would help.
Thanks,
Pam
Case:
Hello,
This pnr #7BVYM9 under pax name MARAR, SNEHA was booked through our IBE with a voucher payment. The voucher serial #71W6WE6TEN was assigned to a different name, NAIR, ROHAN.
The voucher was supposed to be non-transferrable.
When I attempted to apply the same voucher again on AmeliaRes just to test, it rejected the payment.
So what happened why was the passenger MARAR, SNEHA able to book and use the voucher that is assigned to a different person?
Appreciate if you can look into this.
Thank you.
Pam
pam samson
distribution & business planning analyst
tel. +1.587.415.5075 Ext. 3040
cel. +1.780.394.7285
flyflair.com
This e-mail and any attachments may contain confidential or privileged information. If you are not an intended recipient, do not re-send, copy or use this e-mail. Please contact the sender immediately and delete this e-mail in its entirety. Privilege is not waived by reason of mistaken delivery to you. Flair Airlines Ltd. (FAL) and its affiliates accept no liability whatsoever for loss or damage in relation to this e-mail and may monitor, retain and/or review email. Opinions expressed in this e-mail are those of the author and may not represent the opinions of FAL and its affiliates.
From: Cuong Luu <jira@intelisysaviation.com>
Sent: December 16, 2020 12:58 AM
To: Pamela Samson <Pamela.Samson@flyflair.com>
Subject: IASCASE-21745 Voucher Redeemed by a different passenger
[EXTERNAL]
—-—-—-—
Reply above this line.
Cuong Luu commented:
Hi Pamela Samson,
Our API provides the field LastName and FirstName within the paymentTransactions field, then it will verify these fields when using the voucher with quotations API or POST reservations API.
So Flair IBE should pass into these fields with the passenger information from the end-user. I assume they're (ABB) getting the voucher with the serial number then automatically apply the FirstName and LastName field from the GET voucher by key.
Note: it will return the below error message when the First Name/Last Name field does not match the passenger name of the voucher (for both PUT quotations and POST reservations API).
Please work with ABB to verify this.
Best regards,
Cuong Luu
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