the agent logged in and saw a task, to contact the user and ask for other communication methods
the agent logged out
the agent logged in again and saw went through the same process.
The result:
We could just prevent adding this task to the specific scenario, but I believe it brings up a more general need - to prevent task duplication per report. The task title is a good validator. I would not change or add any indication to the user (maybe a console log message saying 'tried to open task X but saw there is already an open one, didn't touch'.
piot feedback:
We could just prevent adding this task to the specific scenario, but I believe it brings up a more general need - to prevent task duplication per report. The task title is a good validator. I would not change or add any indication to the user (maybe a console log message saying 'tried to open task X but saw there is already an open one, didn't touch'.