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hassio-addons / addon-unifi

UniFi Network Application - Home Assistant Community Add-ons
https://addons.community
MIT License
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Unifi USG-3p cant access controller goes offline after unifi network 8.2.93 #512

Open skynet-network opened 2 months ago

skynet-network commented 2 months ago

Problem/Motivation

(Why the issue was filed)Unifi USG-3p cant access controller goes offline after unifi network 8.2.93

Expected behavior

(What you expected to happen) That the USG-3P is online so controller can access both wired and wireless devices

Actual behavior

(What actually happened)

It start to getting ready then it's goes offline

Steps to reproduce

(How can someone else make/see it happen)

Upgrade unifi network 8.2.93 when you have a USG-3P as a router and dhcp is on the router only

Proposed changes

(If you have a proposed change, workaround or fix, describe the rationale behind it)

github-actions[bot] commented 1 month ago

There hasn't been any activity on this issue recently, so we clean up some of the older and inactive issues. Please make sure to update to the latest version and check if that solves the issue. Let us know if that works for you by leaving a comment 👍 This issue has now been marked as stale and will be closed if no further activity occurs. Thanks!

cwmoriarty commented 1 month ago

What was the last version this was functional on? Are you able to run network traces or provide logs?

AbidingOhmsLaw commented 3 weeks ago

I am having this issue as well, although my situation is a bit different. I had a stand alone controller on a raspberry pi that died so I set up the HA add on. I can get to the dashboard and have managed to get the checkbox for the override inform address set. however after the USG-3p is found and provisioned it goes to "Disconnected" going to the USG-3g internal config page shows a red banner at the top that says the "controller is currently unreachable". I have tried factory reset of the USG-3p and readopt but I just get the same issue. Is there a way to make sure that the HA-OS has all of the ports needed open ( https://help.ui.com/hc/en-us/articles/218506997-Required-Ports-Reference )

EDIT: did another factory reset on the USG-3p then went 192.168.1.1 and manually updated the inform URL to

http://_ip of HA_:8080/inform

it then connected and adopted however none of my switches or APs adopt now even after factory reset and I don't know how to get to their config pages.

EDIT 2: Workaround found - for what ever reason after doing a factory reset on each device and attempting adoption I found that after the device failed adoption if I did "provision" (which should not work until adoption succeeds) it would then connect and provision