Closed GoogleCodeExporter closed 8 years ago
GoogleCodeExporter
commented
8 years ago Hi Kothari,
Can you check out
http://code.google.com/p/bigbluebutton/wiki/FAQ#I_can_join_the_voice_conference_
but_n
othing_appears_on_the_Voice
And let us know if it still does not work after you've tried the suggestions in
the
FAQ.Original comment by ffdixon@gmail.com on 1 Mar 2010 at 1:00
GoogleCodeExporter
commented
8 years ago Hello there,
I have verified the values for the bigbluebutton.properties and
/etc/asterisk/manager.conf. But it is still not working.
I noticed the following thing in the asterix console.
-- Saved useragent "mjsip stack 1.6" for peer 3004
[Mar 2 00:57:37] NOTICE[20282]: chan_sip.c:12985 handle_response_peerpoke: Peer
'3004' is now Reachable. (6ms / 2000ms)
-- Executing [70800@bbb-voip:1] Playback("SIP/3004-00819990",
"conf-placeintoconf") in new stack
-- <SIP/3004-00819990> Playing 'conf-placeintoconf' (language 'en')
[Mar 2 00:57:40] WARNING[22528]: pbx.c:1833 pbx_extension_helper: No
application
'Konference' for extension (bbb-voip, 70800, 2)
== Spawn extension (bbb-voip, 70800, 2) exited non-zero on 'SIP/3004-00819990'
It seems the problem is with app_konference.so library.Is that precompiled lib
supported for centos 64 bit??
Regards,
Gautam Kothari
Original comment by kothari....@gmail.com on 2 Mar 2010 at 6:04
GoogleCodeExporter
commented
8 years ago Hi Kothari,
Although we didn't mention explicitly in the installation instructions, the
instructions were written and tested using CentOS 32 bit. At this point, we
don't
fully support CentOS 64 bit, but we're working on it.
You're right. The app_konference is precompiled on a CentOS 32 bit. Try
downloading
the source of app_konference, compiling it yourself and let us know if it works.
As I already, we are working on getting BigBlueButton working on 64 bit
platforms. We
will keep you updated as we progress.
Regards,
IslamOriginal comment by iela...@gmail.com on 2 Mar 2010 at 6:22
GoogleCodeExporter
commented
8 years ago Hello Islam,
Thank you for your help.
This issue is solved but i have one more issue.
When I try to upload any presentation (any of the supported files)
I get the following error.
"Error: Failed to determine the number of pages in the uploaded document."
Can you help me on this issue.
Regards,
Gautam KothariOriginal comment by kothari....@gmail.com on 2 Mar 2010 at 7:11
GoogleCodeExporter
commented
8 years ago Try the following:
1. Upgrade ghostscript to 8.64+
2. Upgrade swftools to 0.9+
Also, if you want to to support Office 2007 documents, you need to upgrade
OpenOffice
to version 3.x. The OpenOffice currently available in the centos repository is
2.x as
far as I remember.
- IslamOriginal comment by iela...@gmail.com on 2 Mar 2010 at 2:19
GoogleCodeExporter
commented
8 years ago Original comment by ffdixon@gmail.com on 3 Mar 2010 at 4:21
GoogleCodeExporter
commented
8 years ago Original comment by ffdixon@gmail.com on 3 Mar 2010 at 4:21
GoogleCodeExporter
commented
8 years ago See screen shot of error.
Original comment by ffdixon@gmail.com on 3 Mar 2010 at 4:29
Attachments:
GoogleCodeExporter
commented
8 years ago 
Hello There,
I have updated the GhostScript and swftool.. But issue is still not solved.
But in /var/bigbluebutton/ I could see the uploaded doc file and the the .pdf
version
of same file.
When i tried to convert that pdf file in a swf by using command line pdf2swf it
got
successfully converted in a swf and is was even able open the swf file in
browser.
RegardsOriginal comment by kothari....@gmail.com on 3 Mar 2010 at 6:29
Attachments:
GoogleCodeExporter
commented
8 years ago 
Can you open up /var/log/bigbluebutton/bbb-web.log and post the contents on
pastebin.com for us to see?Original comment by iela...@gmail.com on 3 Mar 2010 at 3:47
GoogleCodeExporter
commented
8 years ago Hello there,
The log are there on the below link
http://pastebin.com/z1ZqGFUm
from the logs i could see some kind of IOexception on line 2916.
Regards,
Gautam kothari Original comment by kothari....@gmail.com on 4 Mar 2010 at 4:14
GoogleCodeExporter
commented
8 years ago Execute this command:
/usr/local/bin/pdf2swf/pdf2swf -I
/var/bigbluebutton/f76959ef-65d5-4c27-8203-8be706f1c738/f76959ef-65d5-4c27-8203-
8be706f1c738/test/test.pdf
The above command is what's causing the IOException. What is the output of this
command?
- IslamOriginal comment by iela...@gmail.com on 4 Mar 2010 at 2:54
GoogleCodeExporter
commented
8 years ago Hello again,
I guess the path of the pdf2swf is in correct.
it has to be "/usr/local/bin/pdf2swf/" instead of
"/usr/local/bin/pdf2swf/pdf2swf"
the bigbluebutton.properties has the first path for swftools.
or else i have to change the swftools path to "/usr/local/bin"
regards,
gautam kothariOriginal comment by kothari....@gmail.com on 4 Mar 2010 at 3:40
GoogleCodeExporter
commented
8 years ago Hey Gautam,
Yes, you will need to change swftoolsDir in bigbluebutton.properties to
"/usr/local/bin". Do that, restart tomcat, and see if this resolves your
problem.
- IslamOriginal comment by iela...@gmail.com on 4 Mar 2010 at 3:45
GoogleCodeExporter
commented
8 years ago hello there,
After changing the paths, the images are getting displayed in the
presentation.But
issue with the office docs and PDF is still not resolved.
There seems to be some issue with the permissions.Pls look into the below logs.
[root@u15389096 stpp_solair_en]# tail -n 20 /var/log/bigbluebutton/bbb-web.log
2010-03-05 21:58:55,182 DEBUG
[org.codehaus.groovy.grails.web.converters.configuration.ConvertersConfiguration
Initializer]
- Initializing default XML Converters Configuration...
2010-03-05 21:58:57,970 DEBUG
[org.codehaus.groovy.grails.validation.metaclass.ConstraintsDynamicProperty] -
User-defined constraints not found on class [class
org.bigbluebutton.web.domain.UserRoleRel], applying default constraints
2010-03-05 21:58:57,974 DEBUG
[org.codehaus.groovy.grails.validation.metaclass.ConstraintsDynamicProperty] -
User-defined constraints not found on class [class
org.bigbluebutton.web.domain.VoiceConferenceBridge], applying default
constraints
2010-03-05 21:58:57,992 WARN [grails.util.GrailsUtil] - [WARNING] Property
[conferenceNumber] of domain class org.bigbluebutton.web.domain.Conference has
type
[java.lang.Integer] and doesn't support constraint [size]. This constraint will
not
be checked during validation.
2010-03-05 21:58:57,997 INFO
[org.codehaus.groovy.grails.web.context.GrailsConfigUtils] -
[GrailsContextLoader]
Grails application loaded.
2010-03-05 21:58:58,148 DEBUG [grails.app.bootstrap.BootStrap] - Bootstrapping
bbb-web
2010-03-05 21:58:58,148 DEBUG [grails.app.bootstrap.BootStrap] - Creating
administrator
2010-03-05 21:59:00,123 DEBUG [grails.app.bootstrap.BootStrap] - Creating
default
conference
2010-03-05 21:59:00,166 DEBUG [grails.app.bootstrap.BootStrap] - Creating a
Default
session for the Default Conference
2010-03-05 22:03:46,943 DEBUG
[org.codehaus.groovy.grails.web.multipart.ContentLengthAwareCommonsMultipartReso
lver]
- Found multipart file [fileUpload] of size 1673030 bytes with original filename
[stpp_solair_en.pdf], stored at
[/usr/share/tomcat6/work/Catalina/localhost/bigbluebutton/upload_4747906_1273169
3fb0__7ffe_00000004.tmp]
2010-03-05 22:03:46,960 DEBUG
[grails.app.controller.org.bigbluebutton.web.controllers.PresentationController]
-
Uploaded presentation name : stpp_solair_en
2010-03-05 22:03:46,961 DEBUG
[grails.app.controller.org.bigbluebutton.web.controllers.PresentationController]
-
Uploaded presentation name : stpp_solair_en
2010-03-05 22:03:47,007 DEBUG
[grails.app.service.org.bigbluebutton.web.services.PresentationService] -
delete =
/var/bigbluebutton/0cf1440e-bea9-4887-862b-af644c30dedf/0cf1440e-bea9-4887-862b-
af644c30dedf/stpp_solair_en
2010-03-05 22:03:48,466 INFO
[org.bigbluebutton.presentation.SupportedDocumentFilter]
- Received supported file
/var/bigbluebutton/0cf1440e-bea9-4887-862b-af644c30dedf/0cf1440e-bea9-4887-862b-
af644c30dedf/stpp_solair_en/stpp_solair_en.pdf
2010-03-05 22:03:48,468 DEBUG
[org.bigbluebutton.presentation.imp.PdfToSwfSlidesGenerationService] -
Generating slides
2010-03-05 22:03:48,468 DEBUG
[org.bigbluebutton.presentation.imp.PageCounterService]
- Counting pages for pdf
2010-03-05 22:03:48,790 ERROR
[org.bigbluebutton.presentation.imp.Pdf2SwfPageCounter]
- stpp_solair_en.swf: Permission denied
2010-03-05 22:03:48,793 WARN
[org.bigbluebutton.presentation.imp.Pdf2SwfPageCounter]
- Exit Value != 0 while for /usr/local/bin/pdf2swf -I
/var/bigbluebutton/0cf1440e-bea9-4887-862b-af644c30dedf/0cf1440e-bea9-4887-862b-
af644c30dedf/stpp_solair_en/stpp_solair_en.pdf
2010-03-05 22:03:48,793 DEBUG
[org.bigbluebutton.presentation.imp.PageCounterService]
- There are 0
2010-03-05 22:03:48,838 DEBUG
[org.bigbluebutton.presentation.imp.PdfToSwfSlidesGenerationService] -
Determined
number of pages 0
After the file is uploaded the permissions are like below.
[root@u15389096 stpp_solair_en]# ls -l
total 1636
-rw-r--r-- 1 tomcat tomcat 1673030 Mar 5 22:03 stpp_solair_en.pdf
as you can see the owner is tomcat and read permission is there for all.
I cant figure why it is giving permission denied error?
regards,
gautam kothariOriginal comment by kothari....@gmail.com on 6 Mar 2010 at 8:10
GoogleCodeExporter
commented
8 years ago The issue here is that later versions of pdf2swf try to write output files
instead of
writing to stdout when the "-o" option is not supplied on the command line. In
this
case it's trying to write the output file stpp_solair_en.swf to whatever
directory
tomcat was started from and since you're probably giving away root permissions
on
starting tomcat, you're in a directory the tomcat user can't write. So the
permission
denied message is an artifact and not the real problem.
This is REALLY stupid behavior in pdf2swf since the '-I' metadata isn't even a
.swf
formatted file, but plain text. I fixed this problem by simply commenting out
the
check in pdf2swf.c source (lines 643-655) and recompiling the binary. That
fixed the
problem immediately.
IkeOriginal comment by goike...@gmail.com on 9 Mar 2010 at 9:51
GoogleCodeExporter
commented
8 years ago What version of pdf2swf are you running? We are running 0.9Original comment by ritza...@gmail.com on 9 Mar 2010 at 11:41
GoogleCodeExporter
commented
8 years ago Hello goikeman,
Thanks for you help. your advice really worked.
regards,
Gautam KothariOriginal comment by kothari....@gmail.com on 10 Mar 2010 at 4:43
GoogleCodeExporter
commented
8 years ago [root@bbb logs]# pdf2swf --version
pdf2swf - part of swftools 0.9.0
Original comment by goike...@gmail.com on 11 Mar 2010 at 7:10
GoogleCodeExporter
commented
8 years ago looks like this got resolved.Original comment by ritza...@gmail.com on 25 Mar 2010 at 7:53
GoogleCodeExporter
commented
8 years ago for ubuntu 9.04 i faced the same issue .
/bin/pdf2swf -l
/var/bigbluebutton/0eba91cd-c42c-4ba5-a4a4-26c4cb21a661/0eba91cd-c42c-4ba5-a4a4-
26c4cb21a661/delete/delete.pdf
NOTICE Output filename not given. Writing to delete.swf
NOTICE processing PDF page 1 (794x595:0:0) (move:0:0)
NOTICE File contains forms
NOTICE Writing SWF file delete.swf
WARNING --preloader option without --viewer option doesn't make very much sense.
swfcombine -Y 794 -X 595
/home/adam/bbb/debian/pdftools/swftools-0.9.0/share/swftools/swfs/PreLoaderTempl
ate.swf
loader="/home/adam/bbb/debian/pdftools/swftools-0.9.0/share/swftools/swfs/defaul
t_loader.swf"
movie="delete.swf" -o "delete.swf"
FATAL Failed to open
/home/adam/bbb/debian/pdftools/swftools-0.9.0/share/swftools/swfs/PreLoaderTempl
ate.swf
system() returned 256
Why it is accessing /home/adam ?Original comment by javacli...@gmail.com on 26 Mar 2010 at 6:19
GoogleCodeExporter
commented
8 years ago Got the
""Error: Failed to determine the number of pages in the uploaded document."
Solved by editing the
/var/lib/tomcat6/webapps/bigbluebutton/WEB-INF/classes/bigbluebutton.properties
and
changing the pdf2swf and Imagick to just /usr/bin/
Should we update the wiki?Original comment by gonve...@gmail.com on 7 Apr 2010 at 6:58
GoogleCodeExporter
commented
8 years ago Hi gonvelho,
The locations of pdf2swf and Imagick vary from one system to another. Unless
you have
multiple versions installed, the command `which` should tell you the location
of your
installation.
- IslamOriginal comment by iela...@gmail.com on 7 Apr 2010 at 7:16
GoogleCodeExporter
commented
8 years ago Thanks Islam
I don't seem to manage to solve the sound problem on my Ubuntu 8.04. I tried
the FAQ
solution but the logs show no mistakes... It's killing me to sort this out. I
press
the headset and nothing happens.
best,
GoncaloOriginal comment by gonve...@gmail.com on 8 Apr 2010 at 12:28
GoogleCodeExporter
commented
8 years ago Hi Goncalo,
We were actually seeing a similar problem yesterday. I assume you are
installing from
source. We have updated the BBB packages, so please download them again,
install them
according to the instructions in the wiki and see if that fixes the voice
problem.
Best,
IslamOriginal comment by iela...@gmail.com on 8 Apr 2010 at 1:51
GoogleCodeExporter
commented
8 years ago Hi Islam
I installed them again (version 0.64) and still the same problem. You can have
a look
in our server: http://www.e-learning.ipt.pt:81
best,
G.Original comment by gonve...@gmail.com on 9 Apr 2010 at 2:45
GoogleCodeExporter
commented
8 years ago Hi Goncalo,
It is quite difficult to tell what the problem is simply by looking at the
client.
But, it is possible that you did not recompile app_konference in 64-bit.
Unless you are really keen on installing it from source, I suggest trying to
install
it using the CentOS 5.4 64-bit RPM packages that we provide. Check out
http://code.google.com/p/bigbluebutton/wiki/RPMPackaging for further
instructions.
Best,
IslamOriginal comment by iela...@gmail.com on 9 Apr 2010 at 6:36
GoogleCodeExporter
commented
8 years ago Hi Islam
I saw now that I forgot to tell you thanks, so here it goes: thank you :)
I'm using Ubuntu 8.04, so the RPM will not help.
Probably trying to install the app_konference from source would be a better
idea. How
can I do it?
Best,
G.Original comment by gonve...@gmail.com on 9 Apr 2010 at 7:32
GoogleCodeExporter
commented
8 years ago You're welcome :)
We already have a prebuilt version available here:
wget http://bigbluebutton.org/downloads/0.64/app_konference_64.so
You can rename it to app_konference.so and put it in /usr/lib/asterisk/modules
then
restart bigbluebutton.
If you want to build it yourself, you can build app_konference as follows:
wget http://github.com/jthomerson/AsteriskAudioKonf/tarball/genconf_v1.0.2
tar xzf jthomerson-AsteriskAudioKonf-0b7ae22.tar.gz
cd jthomerson-AsteriskAudioKonf-0b7ae22/
cd konference
make
make installOriginal comment by iela...@gmail.com on 9 Apr 2010 at 10:37
GoogleCodeExporter
commented
8 years ago Still no luck... copying same result, compiling gcc returned make with errors.
What about trying MeetMe?Original comment by gonve...@gmail.com on 10 Apr 2010 at 12:25
GoogleCodeExporter
commented
8 years ago Can you guys move this discussion to the bigbluebutton-install list since it
seems
much more pertinent for there and doesn't seem to be an actual bug? This will
help us
consolidate the locations that people must search for similar problems in the
future.Original comment by jeremyth...@gmail.com on 10 Apr 2010 at 3:19
GoogleCodeExporter
commented
8 years ago I don't understand the recommendation to go to the install list. I would gladly
would
do so, but isn't there a issue with bbb and 64 bits, due to Konference? I sure
looks
like so.
Also it would not be wise to concentrate bbb just for 32 bits release, would it?Original comment by gonve...@gmail.com on 13 Apr 2010 at 10:42
GoogleCodeExporter
commented
8 years ago There's are different topics being discussed with this thread (pdf2swf and
app_konference) which is making it a bit hard to follow.
Also, we've been concentrating on 32-bit releases simply to put out a higher
quality
release (i.e. we've tested this and we're certain it works), as opposed to
putting
out many different releases and hoping they work.
Obviously, as explore offering 64-bit support for RPM packages, we're hitting
some
issues.
I tried your server
http://www.e-learning.ipt.pt:81
and can see the problems with voice not working. We're tracking some other
bugs
right now in desktop sharing for 32-bit in 0.64 release. We'll return to this
bug
shortly.
I see this issue is currently marked as WontFix. Gonvelho, are you using this
for commercial use, there is more flexibility for us to devote resources at the
moment to
fixing this.
Can you e-mail me directly if you need us to further investigate this at the
moment.
Original comment by ffdixon@gmail.com on 13 Apr 2010 at 10:57
GoogleCodeExporter
commented
8 years ago Hi Fred
We are implementing this for non commercial use. We are a public university in
Portugal.
We are most interested that BBB works, since it looks very promising. Yesterday
one
of our students sent the translation to Portuguese (it's different from
Brazilian
Portuguese).
We could try and help sorting things out for a 64 bits solution. We just need
some
feedback if this a common problem on 64bits or not.
We will devote some time to sort out Asterisk to see if we can find some more
details. Original comment by gonve...@gmail.com on 13 Apr 2010 at 11:06
GoogleCodeExporter
commented
8 years ago Hi Goncalo,
Yes, you do have an issue with BigBlueButton on 64-bit. However, this thread
was to
report a possible bug specific to CentOS 64-bit, not do diagnose possible
installation issues.
To answer your question, the only 64-bit platform that we currently support is
CentOS
64-bit. At this point, we do not support Ubuntu 64-bit just yet.
The best place to have this question answered would be in the BigBlueButton
setup
mailing list: http://groups.google.com/group/bigbluebutton-setup
That way, you would be receiving help from the entire community and have other
people
with the same problem be able to search through our conversation.
You can also search through the BigBlueButton dev mailing list for posts from
people
who have had the same issue: http://groups.google.com/group/bigbluebutton-dev
Furthermore, you can checkout our FAQ:
http://code.google.com/p/bigbluebutton/wiki/FAQ
IslamOriginal comment by iela...@gmail.com on 13 Apr 2010 at 12:17
GoogleCodeExporter
commented
8 years ago hi all,
i have installed BBB on ubuntu 9 (32 bit). I have seen the earlier comments voice is
not working since the precompiled library file app_konference.so supports 32
bit.
then whats the problem in my case. When i click the headset icon , i hear a
voice
message " you are now placed in voice conference" but nothing happens.
Remaining all
(video,presentation,sharing) works fine. any idea how to overcome this voice
conference issue...
Original comment by v.audi...@gmail.com on 20 May 2010 at 8:53
GoogleCodeExporter
commented
8 years ago I got the same problem after following
http://code.google.com/p/bigbluebutton/wiki/InstallingBigBlueButton to install
BBB on
32-bit Ubuntu server 10.04.
The error in /var/log/asterisk/messages is:
pbx.c: No application 'Konference' for extension (bbb-voip, 72327,2)
Original comment by qingjian...@gmail.com on 21 May 2010 at 10:43
GoogleCodeExporter
commented
8 years ago Hi qingjiang.yuan,
We don't yet support installation of Ubuntu on 10.04. Also, this issue is for
CentOS
64-bit, so we recommend opening a new issue.
You may find a solution to your problem in this issue:
http://code.google.com/p/bigbluebutton/issues/detail?id=446Original comment by ffdixon@gmail.com on 21 May 2010 at 11:31
GoogleCodeExporter
commented
8 years ago Thanks a lot, ffdixon, I will follow the suggestions in the link you provided,
either
use meetme or an old version of Ubuntu.Original comment by qingjian...@gmail.com on 21 May 2010 at 11:37
Original issue reported on code.google.com by
kothari....@gmail.comon 27 Feb 2010 at 5:33