Error: Failed to convert the office document

[GoogleCodeExporter]

Brand new instance of BigBlueButton running from the VM image supplied
Version 0.63. This was downloaded on the 27th Feb so latest version.  

What steps will reproduce the problem?
1.  Uploading any .ppt  .doc or .xls ie, any offic edocument will return
'Error: failed to convert the office document'
2. Images such as JPG or .pdf files upload fine
3. The files appear to upload correctly reaching 100% loaded, it then
displays the error.  

What version of the product are you using? On what operating system?

0.63 running within VMWARE Fusion on a Mac Mini.  

Please provide any additional information below.

Original issue reported on code.google.com by NealeJus...@googlemail.com on 2 Mar 2010 at 5:01

[GoogleCodeExporter]

Hmmm ... what might be happening here is the startup script for the 
BigBlueButton VM 
will update all the packages.

Canonical recently updated the packages for OpenOffice to 3.2.  We're now 
testing 
against in 0.64, but that upgrade might have broken something in 0.63 VM.

We'll take a closer look and see what's happening.  Look for a follow-up post 
to this 
bug report shortly.

Original comment by ffdixon@gmail.com on 3 Mar 2010 at 3:23

• Changed state: Accepted
• Added labels: Component-VM, Milestone-Release0.64

[GoogleCodeExporter]

Hi NealeJustin,

We can confirm the error on our end.  We'll take a closer took at why its 
fixing.  In 
all likelihood, we can release an update to BigBlueButton that will seamlessly 
slipstream into the BigBlueButton 0.63 VM startup.

In the meantime, we verified that PDF documents are working fine on 0.63.

Thanks again for alerting us to this problem!

Original comment by ffdixon@gmail.com on 3 Mar 2010 at 4:20

[GoogleCodeExporter]

Original comment by ffdixon@gmail.com on 3 Mar 2010 at 4:22

• Added labels: Priority-Critical
• Removed labels: Milestone-Release0.64, Priority-Medium

[GoogleCodeExporter]

Original comment by ffdixon@gmail.com on 3 Mar 2010 at 4:29

Attachments:

• f.png

[GoogleCodeExporter]

Thanks for the prompt troubleshooting, nice to know it wasn't something I was 
doing
wrong on my end.  I'll keep checking back and will test as soon as you have a 
fix.  

Brgds.....Justin

Original comment by NealeJus...@googlemail.com on 3 Mar 2010 at 7:59

[GoogleCodeExporter]

Hi Justin,

It looks like the process bbb-openoffice-headless isn't restarted after 
openoffice 
updates. 

To restart, enter

   sudo /etc/init.d/bbb-openoffice-headless start
   sudo /etc/init.d/bbb-openoffice-headless start

or simply reboot the VM

   sudo reboot

You should be able to present MS Office documents again in BigBlueButton.

Original comment by ffdixon@gmail.com on 3 Mar 2010 at 4:29

• Changed state: Fixed

[GoogleCodeExporter]

Just a little edit to Fred's note, to have the bbb-openoffice-headless process
running, you can restart it as follows:

sudo /etc/init.d/bbb-openoffice-headless stop
sudo /etc/init.d/bbb-openoffice-headless start

Original comment by iela...@gmail.com on 3 Mar 2010 at 4:34

[GoogleCodeExporter]

Great, that worked thank you.  

Looking forward to seeing what new features you will release in 0.64.  Thus far 
I am
very impressed with the tool.  It is significantly better than the Global 
Crossing
service we use at work.  

Only missing feature compared with Global Crossing is the ability to record 
which is
useful for training presentations.  

Original comment by NealeJus...@googlemail.com on 3 Mar 2010 at 4:48

[GoogleCodeExporter]

Glad you like BigBlueButton. The recording and playback feature is in the works 
and
will probably appear in the next few months

Original comment by Me.S...@gmail.com on 3 Mar 2010 at 5:25