• Major Incident Management process management
o Existing ITIL process to be used
o Jay P to work with Tom R to drive the requirements for how the process will work and the activities involved
o Establish clear guidance on the individuals responsible for leading the call and who has the overall orchestration of the process
o Create clear roles and responsibilities
• Major Incident Management process management o Existing ITIL process to be used o Jay P to work with Tom R to drive the requirements for how the process will work and the activities involved o Establish clear guidance on the individuals responsible for leading the call and who has the overall orchestration of the process o Create clear roles and responsibilities