Unable to start Pairing

[ekscrypto]

I'm having difficulty getting the Event Visualizer to work in any of the three environments configured.

• We enable Heap in applicationDidFinishLaunching
• We can see the "Live" events forwarded to Heap whenever the app is minimized.
• We added the heap- URL to our Info.plist -- scanning the QR Code offers to open our app
• We call Heap.handleOpen(,options:) in application(_,open:,options)
• We also tried using the four finger gesture on our navigation bar, stackviews, tab bars, pretty much anywhere in the app and that can't seem to be detected.

Interestingly we found a note inside the SDK header files about volume button combinations but we couldn't find any specific sequence in the documentation. Ref Heap.h:

/**
 * Disable the pairing gesture (i.e. series of volume button presses) used to pair a device with the Event Visualizer.
 *
 * @see [Event visualizer for iOS apps](https://help.heap.io/heap-administration/data-management/event-visualizer/#tab--ios)
 */
+ (void)disableVisualizerPairingGesture;

Please help.

Heap SDK 7.5.1 iPadOS 14.6 Xcode 12.5.1

Tested in Dev, Testing & Production environments.

[pablonosh]

+1

I see the device in the Event Viewer and I never get the pairing pop up.

I'm using swiftUI, which might complicate it. This makes me ask how does the pairing view get launched?

@afrieder @drob @GedRap @greghuels @HeavyLivestock @j0narch3r @james727 @jamesnghiem @jerryjvl @radiofreejohn @talos @timothyandrew

[ekscrypto]

It somehow magically started to work for us. Feel free to close or keep open for others having similar issues.