helium / console

A management console to onboard and manage devices running on the Helium blockchain network.
Apache License 2.0
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Devices stuck in pending for hours. Device not yet in XOR filter. #1289

Closed nemccarthy closed 11 months ago

nemccarthy commented 11 months ago
  1. Are you using Helium hosted Console or running your own open source Console? Helium hosted console

  2. If you are on Helium hosted Console, which url are you currently on? https://console.helium.com/devices

  3. If you are experiencing bugs in Helium hosted Console, please specify your Organization name and Device ID (ex. 3483050b-284d-47e2-8eda-e087fc03a753). DeviceID: 2023bd2b-27cd-45ab-862f-48046f8bb55e

-- Please describe your issue: I've tried to add a new device to the Helium console and its stuck on a "Pending" state saying that Device not yet in XOR filter. I assume this issue is due to a failure in the update process wher updates aren't being pushed to the blockchain - i.e. the device keys need to be added to the blockchain and propagated to miners. Devices have been stuck in this state for a day.

I've added other devices only a week ago and there hasn't been any issue and the device can join without issue after ~20mins or so.

What I see in the console is shown below:

image