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helium / helium-ledger-app

The official Helium app for the Ledger Nano S
Apache License 2.0
32 stars 8 forks source link

Sent HNT to new address on Ledger and it's not showing on explorer and never received. #32

Closed PurebredTed closed 3 years ago

PurebredTed commented 3 years ago

I actually need help recovering the transaction to actually receive the helium. I never received the transaction.

Sending/withdrawing from Binance.us > receiving/depositing to my Ledger Nano S Ledger Nano S Firmware 1.6.1 Ledger Live 2.26.1 Helium Account loaded on Ledger ver 1.0 with Developer mode enabled Windows CLI Helium Ledger App 1.1.2

Followed instructions here without issue: https://docs.helium.com/wallets/ledger/ displays my address OK sending to that address does not receive anything and does not show in Helium Explorer

I actually need help recovering the transaction to actually receive the helium.

lthiery commented 3 years ago

I'm going to need more information to try to help.

What was the transaction hash? Whats the wallet address?

PurebredTed commented 3 years ago

Hi, Thank you. I replied directly to your Helium email address with screenshots. Thank you in advance for your time and assistance.

lthiery commented 3 years ago

Based on our discussions, this seems to be a problem related to Binanace.US submitting the transaction properly and unrelated to the Ledger wallet.