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helium / hotspot-app

Helium hotspot app for iOS and Android
https://www.helium.com
Apache License 2.0
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Can not send HNT in either Helium or Helium Wallet app to Crypto.com deposit HNT. #1351

Closed PaulOski2022 closed 2 years ago

PaulOski2022 commented 2 years ago

Describe the bug A clear and concise description of what the bug is.

To Reproduce Steps to reproduce the behavior:

  1. Go to Send HNT
  2. Paste Crypto.com wallet address starts with 0xF8........
  3. Enter amount of HNT, i entered less than max to account for HNT fee
  4. Send HNT is never enabled.

Expected behavior Send HNT is not greyed out and transaction is sent.

Screenshots If applicable, add screenshots to help explain your problem.

Smartphone (please complete the following information):

Additional context App is up to date, removed and reinstalled app. Also tried Helium Wallet app.

Ryan-Goldstein commented 2 years ago

The crypto.com app defaults to using Cronos, which is not a Helium address (Helium addresses do not start with 0x). You need to switch to a Helium address by tapping Helium.

PaulOski2022 commented 2 years ago

Cronos is the only option in the Crypto.com app

Ryan-Goldstein commented 2 years ago

It appears they have paused HNT support:

Note: LUNA (Cronos), MIR (Cronos), TRB, HNT and AXS withdrawals are paused. Luna (Cronos) and MIR (ERC20/Cronos) deposits are paused.

You'll need to contact them to see when they plan to re-enable it.

cokes518 commented 2 years ago

Thanks for sorting out this issue Ryan. Closing as not a bug.