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helium / router

router combines a LoRaWAN Network Server with an API for console, and provides a proxy to the Helium blockchain
Apache License 2.0
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Azure IoT Hub "Error Not Connected" #625

Closed DavidDeeds closed 2 years ago

DavidDeeds commented 2 years ago

Describe the bug Azure IoT Hub is not connecting, even after closure of bugs #613 and #619

The integration message is as follows: { "category": "uplink", "description": "Error: not_connected", "device_id": "76549ca0-1b54-4e10-9ba3-0416660aa456", "device_name": "elsys_s-2034c", "id": "c360017a-2169-430d-b205-acea10d35b7e", "inserted_at": "2022-02-16T23:42:32", "organization_id": "a8dfd2a1-e0a6-46a5-8a72-8da583bec2ce", "reported_at": "1645054952693", "reported_at_naive": "2022-02-16T23:42:32", "router_uuid": "7aca0772-f741-4d2d-a5be-8bf2bb8ed570", "sub_category": "uplink_integration_req", "updated_at": "2022-02-16T23:42:32" }

To Reproduce Configure integration for Azure IoT hub.

Expected behavior Integration to work as expected prior to console v2.2.2 release

Device Info (please complete the following information):

NOTE: do not post your device app_key

Additional context Have tried recreating integrations, confirmed Azure keys, regenerated azure keys, verified Azure IoT Hub works with another platform etc.

Screenshots Capture

Canonip commented 2 years ago

has it already been deployed to console.helium.com ?

i still get "Error: not_connected"

DavidDeeds commented 2 years ago

I don't think so as I am still getting the same error :(

macpie commented 2 years ago

This is deployed to staging-console.helium.wtf

EnrSal commented 2 years ago

I am still getting "error not connected" on IoT hub integration.

DavidDeeds commented 2 years ago

I am still getting "error not connected" on IoT hub integration.

Same sigh... Just over two weeks of no data making it's way to dashboards... I've tried creating hubs, integrations etc. etc. etc. all to no avail.. Very very disappointing.

michaeldjeffrey commented 2 years ago

@EnrSal and @DavidDeeds can you create a new issue with your device and channel information so I can look into it? On my end it helps if you have the channel connected, even if it's failing.

maxnocker commented 2 years ago

I am again getting an error status for integration request and integration response for all my devices. I changed for the devices and in the azure portal

EnrSal commented 2 years ago

I am again getting an error status for integration request and integration response for all my devices. I changed for the devices and in the azure portal

Azure IoT hub is also giving me an integration error. It has been working perfectly for 2 months since the last fix.

JasonTimmins commented 2 years ago

Admittedly, I'm new to this but I'm seeing connection issues too. It feels like I'm doing something wrong but I'm pretty sure I'm not, I've made Azure IoT Hubs before and connected them to devices using TTN and directly.

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