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helium / wallet-app

Apache License 2.0
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Trolling Wallet attachment #816

Closed 7c3M4nk4n3 closed 6 days ago

7c3M4nk4n3 commented 1 week ago

I am trying to import some sol into my account. When I did do this, it automatically went to and another account which I am not familiar with,. It seems that somebody has hacked my account and attached a forwarding address if I send money into my account. How do I remove this individual from my account?

7c3M4nk4n3 commented 6 days ago

image

Julietnacy commented 6 days ago

@7c3M4nk4n3 To remove any unauthorized access, you should first make sure your account is secure by changing your password and enabling two-factor authentication. You might also want to check any linked devices and remove any that you don't recognize.

7c3M4nk4n3 commented 6 days ago

That GMP...... person has attach them selves to my account and when send crypto into my account it is forwarded to them.

Julietnacy commented 6 days ago

@7c3M4nk4n3 That sounds really concerning. It might be a good idea to reach out to the support team of your wallet or exchange immediately.I'll have to refer you to the official support live chat with the ticket ID HEL07638 Please see the link below to our dedicated support line: helium Network DApps Support Ticket Requests. Click on the live chat icon at the bottom corner of the page to initiate chat with a live support agent.

abhay commented 6 days ago

It appears that someone either has access to your 12 words or you have inadvertently clicked a link in a dapp or some other application that has compromised your wallet. I'd advise creating a brand new account (with a new seed phrase) and moving all assets or Hotspots there.

Unfortuately Github is not a support channel so if you do need help from the Helium community, the best place is Discord: https://discord.gg/helium. Moderators and community mentors are the best source of public information. You can verify this link on the official Helium website (https://helium.com) or on Helium's X account (https://x.com/helium).

Do not click any links provided in non-official channels by others.