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Firmware for devices connecting to nRF Cloud for the out-of-box experience
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Wireless Logic SIMs not connecting #251

Open Lenakh97 opened 1 month ago

Lenakh97 commented 1 month ago

Our Wireless Logic SIMs are not connecting. Reached out to Wireless Logic support and got the following response:

Please can you ensure you are configuring your device with the below APN details:

APN = eapn1.net Username/Password = NordicSe Authentication Type = PAP

Please can you also advise on the device make and model if provided by WL?

As well as confirming if the devices have roaming enabled?

Once the above is confirmed we can further investigate the problems your are facing with your SIMs.

coderbyheart commented 1 month ago

Wireless Logic SIMs can be detected using the ICCID prefix 894446

maxd-nordic commented 1 month ago

I tried to connect with these KConfigs, but to no avail:

CONFIG_PDN=y
CONFIG_PDN_DEFAULTS_OVERRIDE=y
CONFIG_PDN_DEFAULT_APN="eapn1.net"
CONFIG_PDN_DEFAULT_USERNAME="NordicSe"
CONFIG_PDN_DEFAULT_PASSWORD="NordicSe"
CONFIG_PDN_DEFAULT_AUTH_PAP=y

ICCID: 89444611503500007362

Lenakh97 commented 1 month ago

Got the following answer from support now:

I have checked at network level and can confirm the following: SIM 89444611503500007362 has successfully registered on the Telenor Norway network on 17 July 2024 at 12:38 pm. SIM 89444611503500008733 has not had any registration attempts.

Lenakh97 commented 1 month ago

They followed up with this today:

As we are unable to see an immediate reason as to why you are experiencing this issue, we are going to be handing over to our specialist Service Support team to investigate further.

The team may require more information and therefore any additional details you can provide in advance would be gratefully appreciated. For example: · Has the SIM ever worked: If yes, when did the SIM stop working/when did the issue first start? · Has there been any recent changes made to the device? (e.g. firmware, software, configurations, etc) · What is the expected behaviour of the SIM/device? · Are there any error messages being returned on the device? · Has the SIM been tested in another known working device? If so, what was the outcome? If not, can this be actioned? (Ensuring the correct APN is configured for issues with data). · Device logs? (If applicable)

A member of the team will be in touch soon.

I guess the answer to the first question is no, but I'm not sure about the rest.

coderbyheart commented 1 month ago

Has the SIM ever worked:

No.

Has there been any recent changes made to the device? (e.g. firmware, software, configurations, etc)

This is a new project.

What is the expected behaviour of the SIM/device?

It connects and data can be used.

Are there any error messages being returned on the device?

No.

Has the SIM been tested in another known working device?

Yes, same result.

Device logs? (If applicable)

We have provided a modem trace.

coderbyheart commented 1 week ago

This should be solved now, will test again later.