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hello-nrfcloud / web

Retrieve real-time data from your long-range Nordic Semiconductor Development Kit within seconds
https://hello.nrfcloud.com
BSD 3-Clause "New" or "Revised" License
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The web socket connection terminates more frequently than claimed. #792

Open simensrostad opened 2 days ago

simensrostad commented 2 days ago

Reported during FAE training. Its often an issue that the web socket connection is dropped when the user is browsing the page. This happens quite often, more often than every 2 hours.

image

simensrostad commented 2 days ago

It was also very common that the user was browsing the map etc... and the device stopped sending data. And, it turned out that the reason why was because the web socket connection was dropped.

coderbyheart commented 2 days ago

Can you provide a bit more information about their system? Which browser? What kind of internet connection where they using? What are the errors in the console?

simensrostad commented 1 day ago

I don't recall the system they used. But I've seen it on various setups. Most of them were on the nordic nw I belive.

coderbyheart commented 1 day ago

I don't see this issue from home, so I suspect that it is the Nordic firewall. Which office was this in?

simensrostad commented 13 hours ago

I don't see this issue from home, so I suspect that it is the Nordic firewall. Which office was this in?

This was from the leangen office.