search

hellowearemito / dataconnector-facebook

16 stars 10 forks source link

Stuck at Authorisation stage #4

Closed samarduoplus closed 6 years ago

samarduoplus commented 7 years ago

Not able to go beyond "Native Facebook Connector requires authorization". I authorise successfully and close the window, but unable to go beyond that; back to the "Native Facebook Connector requires authorization" blue button again. What am I doing wrong?

Kjetil-Digital-Ice commented 7 years ago

Same issue. This happened when I used my agency user which should give me access to multiple accounts. It says success, but when I go back it ask me to Authorize again...

kevinennis commented 7 years ago

Same

djozsef commented 7 years ago

Hello @samarduoplus @Kjetil-Digital-Ice @kevinennis ,

Thanks for reporting this issue, we have been able to reproduce it (thanks to @albertborsos).

Could you please check if this is the flow you got into?

When you have multiple live Google account logins you need to use and authroize Google Data Studio with the same Google Account that you would like to use the data connector. If you use different accounts you can get into the loop you have described.

How to solve this issue? You need to revoke authroization from both Google Data Studio and our Native Facebook Connector and re-authorize. You can revoke permissions here: https://myaccount.google.com/permissions

albertborsos commented 7 years ago

Not works to me. But try this:

Then it will work in your normal browser window too. That is kind of a Google bug, but this workaround solved my problem.

djozsef commented 7 years ago

Removing and re-adding the connector is an other option to try. This is an internal issue between Data Studio and Google accounts.

djozsef commented 7 years ago

Hello @Kjetil-Digital-Ice @Kjetil-Digital-Ice @kevinennis,

Could you please confirm if the solution from @albertborsos works for you guys? I managed to induce and solve the problem this way, just want to make sure this works for everyone.

Thanks.

stemo-1975 commented 6 years ago

The private mode works for me @djozsef.

djozsef commented 6 years ago

Closing this issue as per no further problems reported.

christineosazuwa commented 6 years ago

I'm having this same issue and have tried all of the solutions outlined.