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helpdesk-z / helpdeskz-dev

HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system.
http://www.helpdeskz.com/
GNU General Public License v2.0
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Notifications for staff not working #30

Open supportapifycloud opened 3 years ago

supportapifycloud commented 3 years ago

Hi all

i have configured this feature but for some reason it is not sending any notifications when an user creates a new tickets.

cordschneider commented 3 years ago

There is an unreleased resolution to this. Just replace the contents of your current Tickets.php with the contents linked below.

https://github.com/helpdesk-z/helpdeskz-dev/blob/master/hdz/app/Libraries/Tickets.php

PedroJACorreia commented 2 years ago

Bit late but this doesn't seem to be working for me. In any situation where an email should be sent it is simply not sending one. Any clues?

CordMemescape commented 1 year ago

@PedroJACorreia Have you replaced your original Tickets.php with the contents of the above file? Anything in your server logs that might give you a clue?