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helpdesk-z / helpdeskz-dev

HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system.
http://www.helpdeskz.com/
GNU General Public License v2.0
87 stars 66 forks source link

Not receiving incoming replies #33

Closed NickNck closed 3 years ago

NickNck commented 3 years ago

Hi I just configured the outgoing and incoming mail server but i am having issues receiving replies in the helpdesk inbox but although they are received when i login in another mail client. The outgoing mail server works well since i can respond to tickets but the replies to tickets only arrives in the mail client inbox but doesnt show up in the helpdesk inbox.

An example of my problem:

I am using a gmail account which i enabled imap on it as the registered email in helpdesk email outgoing/incoming mail server. A user can submit a ticket and i will receive and respond to that ticket with no issue. The recipient will receive the reply through outlook or another mail client and replies that as well, but i will not receive it in the helpdesk inbox thread but the mail is there if i check in the gmail inbox account.

NickNck commented 3 years ago

Solved the issue using task scheduler for cron job