Hi is there a way to configure the receiving emails by recipients through mail clients like outlook or gmail to receive all replies from helpdesk agents in a single mail thread for their respective ticket rather than receiving individual mails for each replies? Similar to how the helpdesk ticket thread is but in other mail clients
Hi is there a way to configure the receiving emails by recipients through mail clients like outlook or gmail to receive all replies from helpdesk agents in a single mail thread for their respective ticket rather than receiving individual mails for each replies? Similar to how the helpdesk ticket thread is but in other mail clients