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helpdesk-z / helpdeskz-dev

HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system.
http://www.helpdeskz.com/
GNU General Public License v2.0
90 stars 67 forks source link

Not able to install or run application on server #77

Open nileshsonu opened 2 months ago

nileshsonu commented 2 months ago

Hi All, Not able to install or run application on my server. I have tried 2 ways.

  1. Uploaded zip on server, rename helpdesk.php file with database configuration and url, but when I am trying in install using domain/helpdesk/install it still shoes "Whoops! We seem to have hit a snag. Please try again later..."
  2. Uploaded installed setup and database from localhost to server with database import and changed configuration and trying to access application, domain/helpdesk_clone but still it is showing "Whoops! We seem to have hit a snag. Please try again later...

Note: I am using AWS instance with ubuntu 24. I have tried it on other hosting provider like hostinger/godaddy. it is working fine there.

Looking for a solution. please connect on nileshsonu@gmail.com

Thank you.

nileshsonu commented 2 months ago

Using php 8.3 @helpdesk-z @i5o @hpopotter7

hpopotter7 commented 2 months ago

Hola @nileshsonu,

Con otra version de php lo haz intendado? 8.0, 8.1 ?? La instnacia de ASW es de lightsail o EC2? Ya viene precargado algun XAMMP o algo similar ó tu lo instalaste? Otro punto para revisar el tema de puertos, los abiertos por default de AWS son 80 y 443; pero la Base de datos correria sobre 3306.

Yo tuve un problema similar con manejar una base datos en la misma instancia, AWS no me permitio convivir la apliación junto con la BD, por lo tanto lo tuve que migrar a un VPS por aparte

nileshsonu commented 2 months ago

Yes, I have tried with php 7.4 and 8.1 , 8.2 as well.aws ec2 instance it is. LAMP installed on the server. Could you please please guide me to setup helpdeskz on my server? Let's connect on @.***

On Sat, 7 Sept, 2024, 12:02 am Alan Sandoval, @.***> wrote:

Hola @nileshsonu https://github.com/nileshsonu,

Con otra version de php lo haz intendado? 8.0, 8.1 ?? La instnacia de ASW es de lightsail o EC2? Ya viene precargado algun XAMMP o algo similar ó tu lo instalaste? Otro punto para revisar el tema de puertos, los abiertos por default de AWS son 80 y 443; pero la Base de datos correria sobre 3306.

Yo tuve un problema similar con manejar una base datos en la misma instancia, AWS no me permitio convivir la apliación junto con la BD, por lo tanto lo tuve que migrar a un VPS por aparte

— Reply to this email directly, view it on GitHub https://github.com/helpdesk-z/helpdeskz-dev/issues/77#issuecomment-2334609796, or unsubscribe https://github.com/notifications/unsubscribe-auth/ABKKPBGYPW255NO5DWHNPADZVHYKZAVCNFSM6AAAAABNX45YICVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDGMZUGYYDSNZZGY . You are receiving this because you were mentioned.Message ID: @.***>

hpopotter7 commented 2 months ago

No puedo ver tu email.

Intenta editar la configuración como viene aca: https://stackoverflow.com/questions/9766014/connect-to-mysql-on-amazon-ec2-from-a-remote-server

Tambien puedes renombrar los archivos hdz/app/Config/Boot production.php<--->development.php para tener mas detalle del error.