Call to undefined function setName() i

[helgatheviking]

I'm getting an error `Call to undefined function Woo3pdHelpscout\Api\setName() in /Sendgrid.php on line 193 which is specifically here:

$apiTag = new Tag();
$apiTag->setName( 'api' );

$productTag = new Tag();
$productTag>setName( $ticket_data['product_tag'] );

but the top of my class defines the Tag class via use use HelpScout\Api\Tags\Tag; so it seems like it should be available... and none of the other use statements in the same class have a setName() method as far as I can tell. I also tried the fully-qualified name new HelpScout\Api\Tags\Tag() and still get the same error.. so I am stumped.

here's the rest of my code though there's obviously a lot of other stuff going on.

<?php
/**
 * Handles webhook from SendGrid API.
 *
 * @package woo3pdHelpscout/api
 */

namespace Woo3pdHelpscout\Api;

if ( ! defined( 'ABSPATH' ) ) {
    exit;
}

use Woo3pdHelpscout\App;
use Woo3pdHelpscout\Api\Abstracts\AbstractAPI;
use Woo3pdHelpscout\Parser\Parse;
use Woo3pdHelpscout\Exceptions\QuietException;

use HelpScout\Api\Conversations\Conversation;
use HelpScout\Api\Conversations\Threads\Attachments\AttachmentFactory;
use HelpScout\Api\Conversations\Threads\NoteThread;
use HelpScout\Api\Conversations\Threads\CustomerThread;
use HelpScout\Api\Conversations\CustomField;
use HelpScout\Api\Customers\Customer;
use HelpScout\Api\Support\Filesystem;
use HelpScout\Api\Tags\Tag;
use HelpScout\Api\Entity\Collection;

/**
 * HelpscoutApi class.
 */
class Sendgrid extends AbstractAPI {

    /**
     * @var string
     */
    protected $id = 'sendgrid';

    /**
     * Additional settings.
     *
     * @var array additional DB settings for this API.
     */
    protected $extra_settings = array(
        'api_key'    => '',
        'mailbox_id' => '',
    );

    /**
     * Get the webhook payload.
     *
     * @return  array - the $_POSTed data.
     */
    public function get_payload() {
        return ! empty ( $_POST ) ? $_POST : [];
    }

    /**
     * Handle the webhook.
     */
    public function handle_webhook() {
        $payload = $this->get_payload();
        $this->auto_refresh_token( [ $this, 'new_conversation' ], $payload );
    }

    /**
     * Create a new conversation.
     *
     * @param  array $payload - The original data.
     */
    public function new_conversation( $payload ) {

        $client     = $this->get_client();
        $mailbox_id = App::instance()->get_setting( 'mailbox_id' );
        $api_key    = $this->get_setting( 'api_key' );

        if ( ! $mailbox_id ) {
            throw new \Exception( 'Missing mailbox id' );
        }

        if ( empty( $payload['html'] ) && empty( $payload['text'] ) ) {
            throw new \Exception( 'Missing email message content' );
        }

        $parsed_customer = Parse::instance()->parseEmailAddress($payload['from']);

        // Build basic ticket variables from email.
        $customer_first = $parsed_customer['first'];
        $customer_last  = $parsed_customer['last'];
        $customer_email = $parsed_customer['email'];

        $ticket_subject = isset( $payload['subject'] ) ? $payload['subject'] : '';
        $ticket_message = isset( $payload['html'] ) ? $payload['html'] : '';

        // Fallback to non-html message.
        if ( ! $ticket_message ) {
            $ticket_message = isset( $payload['text'] ) ? $payload['text'] : '';
        }

        $ticket_data = Parse::instance()->parse_woo_email( $ticket_message );

        // Update variables if we can parse anything out of the ticket.
        if ( ! empty( $ticket_data['customer']['first_name'] ) ) {
            $customer_first = substr( $ticket_data['customer']['first_name'], 0, 40 );
        }

        if ( ! empty( $ticket_data['customer']['last_name'] ) ) {
            $customer_last = substr( $ticket_data['customer']['last_name'], 0, 40 );
        }

        if ( ! empty( $ticket_data['customer']['email'] ) ) {
            $customer_email = $ticket_data['customer']['email'];
        }

        /**
         * Customer
         */
        $customer = new Customer();

        $customer->setFirstName( $customer_first );
        $customer->setLastName( $customer_last );
        $customer->addEmail( $customer_email, 'work' );

        /**
         * Threads
         */
        $threads = array();

        // System status as note.
        if ( ! empty( $ticket_data['status'] ) ) {
            $noteThread = new NoteThread();
            $noteThread->setText( '<pre>' . $ticket_data['status'] . '</pre>' );
            $threads[] = $noteThread;
        }

        // Customer question to separate thread.
        if ( ! empty( $ticket_data['description'] ) ) {
            $ticket_message = $ticket_data['description'];
        }

        $customerThread = new CustomerThread();
        $customerThread->setCustomer( $customer );
        $customerThread->setText( $ticket_message );

        if ( ! empty( $api_key ) && ! empty( $payload['attachments'] ) && ! empty( $payload['attachment-info'] ) ) {

            $attachmentInfo = json_decode($payload['attachment-info'], true);

            // Add attachments to the thread
            foreach ($attachmentInfo as $attachment) {
                $filename = $attachment['filename'];
                $contentType = $attachment['type'];
                $contentId = $attachment['content-id'];
                $url = "https://api.sendgrid.com/v3/mail/attachments/$contentId/content";

                $file = file_get_contents($url, false, stream_context_create([
                    "http" => [
                        "header" => "Authorization: Bearer {$api_key}\r\n"
                    ]
                    ]));

                if ($file === false) {
                    $error = error_get_last();

                    throw new \Exception( "Error: {$error['message']} in {$error['file']} on line {$error['line']}" );

                } else {

                    $attachmentObject = new Attachment();
                    $attachmentObject->setFileName($filename);
                    $attachmentObject->setMimeType($contentType);
                    $attachmentObject->setData($file);
                    $customerThread->addAttachment($attachmentObject);

                }
            }

        }

        $threads[] = $customerThread;

        /**
         * Tags
         */
        if ( isset( $ticket_data['product_tag'] ) ) {
            $apiTag = new Tag();
            $apiTag->setName( 'api' ); // Always set an api tag to identify something we parsed.

            $productTag = new Tag();
            $productTag>setName( $ticket_data['product_tag'] );

            $tags = [ $apiTag, $productTag ];
        }

        /**
         * Custom Fields
         */
        $customFields = $this->get_custom_fields( $mailbox_id, $ticket_data );

        /**
         * Build the new conversation.
         */
        $conversation = new Conversation();
        $conversation->setSubject( $ticket_subject );
        $conversation->setStatus( 'active' );
        $conversation->setType( 'email' );
        $conversation->setMailboxId( $mailbox_id );
        $conversation->setCustomer( $customer );
        $conversation->setThreads( new Collection( $threads ) );
        $conversation->setTags( new Collection( $tags ) );
        $conversation->setCustomFields( new Collection( $customFields ) );

        // Create the new conversation.
        $new_conversation_id = $client->conversations()->create( $conversation );

    }

}

[bkuhl]

👋 Hey, looks like it's a simple case of a typo causing some grief here. In your code, you can see the line $productTag>setName( $ticket_data['product_tag'] ); which is actually missing a - so it should be $productTag->setName( $ticket_data['product_tag'] );

[helgatheviking]

SO MUCH FACEPALM

Thank you @bkuhl I could not see that for anything.

[bkuhl]

I've been there, done that, many times :)