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helpscout / helpscout-api-php

PHP Wrapper for the Help Scout API
MIT License
99 stars 62 forks source link

Customer sub-endpoints not returning ID's #321

Open gldrenthe89 opened 3 months ago

gldrenthe89 commented 3 months ago

Thank you for taking the time to submit an issue with all the details shown below. Our engineering team monitors issues submitted and strives to respond with 1-2 business days.

Current behavior When creating a entity on the endpoints: Chat Handle, Email, Phone, Social Profile and Website there isn't a ID of the created entity being returned.

Expected behavior Returning a Resource-ID in the response so this can be saved and used for Update and Deletion of the entity. Just like on the Customer endpoint itself. This then can be used for the update en delete endpoints as this is mandatory according to the docs and the code in the SDK itself:

I have had contact with support. But no help is given other than a resources intensive one for both ends. I am posting this here because i feel like this a a bugg on the API end. I feel this should be a easy fix.

I would like to keep this issue open untill a fix is in place.

gldrenthe89 commented 3 weeks ago

Hi there, It has been some time without any update on this. Please can i have a response?