helpyio / helpy

Helpy is a modern, open source helpdesk customer support application. Features include knowledgebase, community discussions and support tickets integrated with email.
http://helpy.io/?source=ghh
MIT License
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Email processor (griddler) not initialized before any helpy action trigged #2058

Open duc2019 opened 3 years ago

duc2019 commented 3 years ago

For now griddler initialized in application_controller, which mean if email arrived before any helpy action trigged, griddler will use default config for everything, usually result a 500 response.

App started => access helpy (intialize griddler) => send email to email processor => ok App started => send email to email processor => error

Here is the fix: https://github.com/lixiljp/helpy/commit/a9ad3afbd1d6630ca85d3fa19c9ec1c100fce4b0#diff-060d21e42b536250ae3fa8cab5ba0ab2a4d1f3cd88c6472f497887b9616356aa

scott commented 3 years ago

Hey @duc2019 thanks for providing this. Can you elaborate on when and under which conditions you experienced this error? Any idea on how to reproduce under production use?

duc2019 commented 3 years ago

We did not use helpy on production environment yet, but here is the reproduction steps:

helpy_1        | F, [2021-09-15T04:13:35.334983 #29] FATAL -- : 
helpy_1        | TypeError (no implicit conversion of nil into String):
helpy_1        |   json (2.3.1) lib/json/common.rb:263:in `initialize'
helpy_1        |   json (2.3.1) lib/json/common.rb:263:in `new'
helpy_1        |   json (2.3.1) lib/json/common.rb:263:in `parse'
helpy_1        |   activesupport (4.2.11.1) lib/active_support/json/decoding.rb:26:in `decode'
helpy_1        |   griddler-mandrill (1.1.4) lib/griddler/mandrill/adapter.rb:38:in `events'
helpy_1        |   griddler-mandrill (1.1.4) lib/griddler/mandrill/adapter.rb:14:in `normalize_params'
helpy_1        |   griddler-mandrill (1.1.4) lib/griddler/mandrill/adapter.rb:10:in `normalize_params'
helpy_1        |   griddler (1.5.2) app/controllers/griddler/emails_controller.rb:19:in `normalized_params'
helpy_1        |   griddler (1.5.2) app/controllers/griddler/emails_controller.rb:5:in `create'
helpy_1        |   actionpack (4.2.11.1) lib/action_controller/metal/implicit_render.rb:4:in `send_action'
helpy_1        |   actionpack (4.2.11.1) lib/abstract_controller/base.rb:198:in `process_action'
helpy_1        |   actionpack (4.2.11.1) lib/action_controller/metal/rendering.rb:10:in `process_action'
helpy_1        |   actionpack (4.2.11.1) lib/abstract_controller/callbacks.rb:20:in `block in process_action'
helpy_1        |   activesupport (4.2.11.1) lib/active_support/callbacks.rb:117:in `call'
helpy_1        |   activesupport (4.2.11.1) lib/active_support/callbacks.rb:555:in `block (2 levels) in compile'
helpy_1        |   activesupport (4.2.11.1) lib/active_support/callbacks.rb:505:in `call'
helpy_1        |   activesupport (4.2.11.1) lib/active_support/callbacks.rb:498:in `block (2 levels) in around'
helpy_1        |   activesupport (4.2.11.1) lib/active_support/callbacks.rb:313:in `block (2 levels) in halting'
helpy_1        |   route_translator (4.4.1) lib/route_translator/extensions/action_controller.rb:27:in `set_locale_from_url'
helpy_1        |   activesupport (4.2.11.1) lib/active_support/callbacks.rb:432:in `block in make_lambda'
helpy_1        |   activesupport (4.2.11.1) lib/active_support/callbacks.rb:312:in `block in halting'
helpy_1        |   activesupport (4.2.11.1) lib/active_support/callbacks.rb:497:in `block in around'
helpy_1        |   activesupport (4.2.11.1) lib/active_support/callbacks.rb:505:in `call'
helpy_1        |   activesupport (4.2.11.1) lib/active_support/callbacks.rb:92:in `__run_callbacks__'
helpy_1        |   activesupport (4.2.11.1) lib/active_support/callbacks.rb:778:in `_run_process_action_callbacks'
helpy_1        |   activesupport (4.2.11.1) lib/active_support/callbacks.rb:81:in `run_callbacks'
helpy_1        |   actionpack (4.2.11.1) lib/abstract_controller/callbacks.rb:19:in `process_action'
helpy_1        |   actionpack (4.2.11.1) lib/action_controller/metal/rescue.rb:29:in `process_action'
helpy_1        |   actionpack (4.2.11.1) lib/action_controller/metal/instrumentation.rb:32:in `block in process_action'
helpy_1        |   activesupport (4.2.11.1) lib/active_support/notifications.rb:164:in `block in instrument'
helpy_1        |   activesupport (4.2.11.1) lib/active_support/notifications/instrumenter.rb:20:in `instrument'
helpy_1        |   activesupport (4.2.11.1) lib/active_support/notifications.rb:164:in `instrument'
helpy_1        |   actionpack (4.2.11.1) lib/action_controller/metal/instrumentation.rb:30:in `process_action'
helpy_1        |   actionpack (4.2.11.1) lib/action_controller/metal/params_wrapper.rb:250:in `process_action'
helpy_1        |   activerecord (4.2.11.1) lib/active_record/railties/controller_runtime.rb:18:in `process_action'
helpy_1        |   actionpack (4.2.11.1) lib/abstract_controller/base.rb:137:in `process'
helpy_1        |   actionview (4.2.11.1) lib/action_view/rendering.rb:30:in `process'
helpy_1        |   actionpack (4.2.11.1) lib/action_controller/metal.rb:196:in `dispatch'
helpy_1        |   actionpack (4.2.11.1) lib/action_controller/metal/rack_delegation.rb:13:in `dispatch'
helpy_1        |   actionpack (4.2.11.1) lib/action_controller/metal.rb:237:in `block in action'
helpy_1        |   actionpack (4.2.11.1) lib/action_dispatch/routing/route_set.rb:74:in `dispatch'
helpy_1        |   actionpack (4.2.11.1) lib/action_dispatch/routing/route_set.rb:43:in `serve'
helpy_1        |   actionpack (4.2.11.1) lib/action_dispatch/journey/router.rb:43:in `block in serve'
helpy_1        |   actionpack (4.2.11.1) lib/action_dispatch/journey/router.rb:30:in `each'
helpy_1        |   actionpack (4.2.11.1) lib/action_dispatch/journey/router.rb:30:in `serve'
helpy_1        |   actionpack (4.2.11.1) lib/action_dispatch/routing/route_set.rb:817:in `call'
helpy_1        |   http_accept_language (2.1.1) lib/http_accept_language/middleware.rb:14:in `call'
helpy_1        |   rack-cors (1.0.6) lib/rack/cors.rb:98:in `call'
helpy_1        |   warden (1.2.7) lib/warden/manager.rb:36:in `block in call'
helpy_1        |   warden (1.2.7) lib/warden/manager.rb:35:in `catch'
helpy_1        |   warden (1.2.7) lib/warden/manager.rb:35:in `call'
helpy_1        |   client_side_validations (4.2.12) lib/client_side_validations/middleware.rb:15:in `call'
helpy_1        |   rack (1.6.13) lib/rack/etag.rb:24:in `call'
helpy_1        |   rack (1.6.13) lib/rack/conditionalget.rb:38:in `call'
helpy_1        |   rack (1.6.13) lib/rack/head.rb:13:in `call'
helpy_1        |   actionpack (4.2.11.1) lib/action_dispatch/middleware/params_parser.rb:27:in `call'
helpy_1        |   actionpack (4.2.11.1) lib/action_dispatch/middleware/flash.rb:260:in `call'
helpy_1        |   rack (1.6.13) lib/rack/session/abstract/id.rb:252:in `context'
helpy_1        |   rack (1.6.13) lib/rack/session/abstract/id.rb:247:in `call'
helpy_1        |   actionpack (4.2.11.1) lib/action_dispatch/middleware/cookies.rb:560:in `call'
helpy_1        |   activerecord (4.2.11.1) lib/active_record/query_cache.rb:36:in `call'
helpy_1        |   activerecord (4.2.11.1) lib/active_record/connection_adapters/abstract/connection_pool.rb:653:in `call'
helpy_1        |   actionpack (4.2.11.1) lib/action_dispatch/middleware/callbacks.rb:29:in `block in call'
helpy_1        |   activesupport (4.2.11.1) lib/active_support/callbacks.rb:88:in `__run_callbacks__'
helpy_1        |   activesupport (4.2.11.1) lib/active_support/callbacks.rb:778:in `_run_call_callbacks'
helpy_1        |   activesupport (4.2.11.1) lib/active_support/callbacks.rb:81:in `run_callbacks'
helpy_1        |   actionpack (4.2.11.1) lib/action_dispatch/middleware/callbacks.rb:27:in `call'
helpy_1        |   actionpack (4.2.11.1) lib/action_dispatch/middleware/remote_ip.rb:78:in `call'
helpy_1        |   actionpack (4.2.11.1) lib/action_dispatch/middleware/debug_exceptions.rb:17:in `call'
helpy_1        |   actionpack (4.2.11.1) lib/action_dispatch/middleware/show_exceptions.rb:30:in `call'
helpy_1        |   railties (4.2.11.1) lib/rails/rack/logger.rb:38:in `call_app'
helpy_1        |   railties (4.2.11.1) lib/rails/rack/logger.rb:22:in `call'
helpy_1        |   request_store (1.5.0) lib/request_store/middleware.rb:19:in `call'
helpy_1        |   actionpack (4.2.11.1) lib/action_dispatch/middleware/request_id.rb:21:in `call'
helpy_1        |   rack (1.6.13) lib/rack/methodoverride.rb:22:in `call'
helpy_1        |   rack (1.6.13) lib/rack/runtime.rb:18:in `call'
helpy_1        |   activesupport (4.2.11.1) lib/active_support/cache/strategy/local_cache_middleware.rb:28:in `call'
helpy_1        |   actionpack (4.2.11.1) lib/action_dispatch/middleware/static.rb:120:in `call'
helpy_1        |   rack (1.6.13) lib/rack/sendfile.rb:113:in `call'
helpy_1        |   railties (4.2.11.1) lib/rails/engine.rb:518:in `call'
helpy_1        |   railties (4.2.11.1) lib/rails/application.rb:165:in `call'
helpy_1        |   unicorn (5.7.0) lib/unicorn/http_server.rb:632:in `process_client'
helpy_1        |   unicorn (5.7.0) lib/unicorn/http_server.rb:728:in `worker_loop'
helpy_1        |   unicorn (5.7.0) lib/unicorn/http_server.rb:548:in `spawn_missing_workers'
helpy_1        |   unicorn (5.7.0) lib/unicorn/http_server.rb:144:in `start'
helpy_1        |   unicorn (5.7.0) bin/unicorn:128:in `<top (required)>'
helpy_1        |   /opt/helpy-bundle/bin/unicorn:23:in `load'
helpy_1        |   /opt/helpy-bundle/bin/unicorn:23:in `<top (required)>'
helpy_1        |   /usr/local/lib/ruby/site_ruby/2.5.0/bundler/cli/exec.rb:74:in `load'
helpy_1        |   /usr/local/lib/ruby/site_ruby/2.5.0/bundler/cli/exec.rb:74:in `kernel_load'
helpy_1        |   /usr/local/lib/ruby/site_ruby/2.5.0/bundler/cli/exec.rb:28:in `run'
helpy_1        |   /usr/local/lib/ruby/site_ruby/2.5.0/bundler/cli.rb:463:in `exec'
helpy_1        |   /usr/local/lib/ruby/site_ruby/2.5.0/bundler/vendor/thor/lib/thor/command.rb:27:in `run'
helpy_1        |   /usr/local/lib/ruby/site_ruby/2.5.0/bundler/vendor/thor/lib/thor/invocation.rb:126:in `invoke_command'
helpy_1        |   /usr/local/lib/ruby/site_ruby/2.5.0/bundler/vendor/thor/lib/thor.rb:387:in `dispatch'
helpy_1        |   /usr/local/lib/ruby/site_ruby/2.5.0/bundler/cli.rb:27:in `dispatch'
helpy_1        |   /usr/local/lib/ruby/site_ruby/2.5.0/bundler/vendor/thor/lib/thor/base.rb:466:in `start'
helpy_1        |   /usr/local/lib/ruby/site_ruby/2.5.0/bundler/cli.rb:18:in `start'
helpy_1        |   /usr/local/bin/bundle:30:in `block in <main>'
helpy_1        |   /usr/local/lib/ruby/site_ruby/2.5.0/bundler/friendly_errors.rb:124:in `with_friendly_errors'
helpy_1        |   /usr/local/bin/bundle:22:in `<main>'