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helpyio / helpy

Helpy is a modern, open source helpdesk customer support application. Features include knowledgebase, community discussions and support tickets integrated with email.
http://helpy.io/?source=ghh
MIT License
2.37k stars 498 forks source link

create tickets from custom email without the need of an third party provider like mandrill #23

Closed zefanja closed 8 years ago

zefanja commented 8 years ago

First of all: I like to progress and look and feel of helpy a lot! Great project!

It would be nice if you can configure a custom support email and tickets than are created automatically without the need of an external / third party provider.

This would be easier to setup (as a user) and it is also better for data sensitive environments where the use of third party tools is not permitted.

scott commented 8 years ago

I have been looking at something like Mailin.io for this. This is an open source project that does the same thing as the external providers. Check out https://github.com/Flolagale/mailin There is also a mailin adaptor for griddler, which Helpy uses to help parse the messages.

I just noticed Mandrill no longer appears to offer 12000 emails a month for free. Will have to stop recommending them :)

zefanja commented 8 years ago

Thank you! I'll check that out.