I'm not sure if this should be addressed here on in the API side, but we've recently seen two customers who use capital letters in their emails and haven't been able to reset their passwords.
I think API stores user emails in lowercase but our reset password call to API preserves the capital letters, so emails like "Some.Customer@company.com" can't be found and the "reset password" email doesn't get sent (and users can't know as we don't indicate if the email was found or not, probably for confidentiality/security reasons).
I'm not sure if this should be addressed here on in the API side, but we've recently seen two customers who use capital letters in their emails and haven't been able to reset their passwords.
I think API stores user emails in lowercase but our reset password call to API preserves the capital letters, so emails like "Some.Customer@company.com" can't be found and the "reset password" email doesn't get sent (and users can't know as we don't indicate if the email was found or not, probably for confidentiality/security reasons).