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heroku / legacy-cli

Heroku CLI
https://cli.heroku.com
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Unable to login into Heroku from terminal #2026

Closed nithinmannari closed 7 years ago

nithinmannari commented 7 years ago

When I am trying to login into the Heroku from my terminal it throws me the following error:

Post https://api.heroku.com/login: dial tcp: lookup api.heroku.com on 8.8.8.8:53: read udp 172.17.1.223:33433->8.8.8.8:53: i/o timeout

nithinmannari commented 7 years ago

I tried running the following commands but still none seem to work. Please help me with this.

rm ~/.heroku/heroku-cli` heroku update heroku version

ransombriggs commented 7 years ago

@nithinmannari This is most likely due to this ongoing incident https://status.heroku.com/incidents/965 What does heroku version output at this time? If you have a working CLI, you could try the /etc/hosts fix that they suggest in the incident.

nithinmannari commented 7 years ago

@ransombriggs Thanks for replying firstly!!

when I run just "heroku version" I am getting the version like this

heroku-toolbelt/3.43.12 (x86_64-linux) ruby/2.3.0 heroku-cli/5.2.39-010a227 (linux-amd64) go1.6.2 You have no installed plugins.

But when I run

rm ~/.heroku/heroku-cli` heroku update heroku version

I am not getting any response. Please see the screenshots attached. Also can you please tell where I should add /etc/hosts to fix the issue ?

I was able to deploy it successfully until an hour ago. But suddenly I am getting this error.

screen shot 2016-10-21 at 4 00 15 pm screen shot 2016-10-21 at 3 50 51 pm
ransombriggs commented 7 years ago

@nithinmannari first you need to log in as root then edit /etc/hosts from the terminal, and add the following line.

151.101.45.6    status.heroku.com
54.225.188.133  api.heroku.com
50.16.189.161   help.heroku.com id.heroku.com dashboard.heroku.com devcenter.heroku.com
50.19.103.36    rendezvous.runtime.heroku.com
107.21.99.123   ssl-doctor.heroku.com

This is a temporary fix, and should be removed once the DNS outage has finished (I will update this issue when it is done)

nithinmannari commented 7 years ago

@ransombriggs I tried editing the /etc/hosts from the terminal after logging in as a super user, but it's telling that the permission is denied. Please find the screenshot attached.

screen shot 2016-10-21 at 4 17 52 pm
ransombriggs commented 7 years ago

@nithinmannari calling just /etc/hosts there means that the console will try and execute that file. What you want to do is modify it with your editor, something like vi or emacs or whatever command line text editor you are comfortable with.

nithinmannari commented 7 years ago

@ransombriggs I am new to Rails framework actually so sorry to bother you with my simple questions. Just one last thing. I am not able to locate the /etc/hosts file in my application. I tried searching every folder and sub folder. Can you please me tell where can I find that to edit. Thanks.

screen shot 2016-10-21 at 4 54 04 pm
ransombriggs commented 7 years ago

@nithinmannari /etc/hosts is a system file, not one from your project. The files you see there in the dropdown are likely from /home/ubuntu/workspace. Probably the easiest editor to use would be nano so if you go into the command line after did the sudo command and type nano /etc/hosts it should open the file for editing. nano can be navigated by using the arrow keys and the keyboard commands along the bottom like ^X are executed by holding control and pressing the corresponding letter.

ransombriggs commented 7 years ago

@nithinmannari the platform issue has been resolved, could you try removing the entries from /etc/hosts and trying again?

nithinmannari commented 7 years ago

Hi @ransombriggs

It is working now. The issue has been resolved. Thanks a lot for the help. Really appreciate that.