Chrome to Phone Crashing on Droid

[GoogleCodeExporter]

Chrome to Phone "closes unexpectedly" whenever I try to send a webpage to my 
phone.  Have tried reinstalling from market multiple times, rebooting phone, as 
well as reinstalling Chrome extension, but no luck.  Also, it doesn't matter 
whether I have autolaunch or links only enabled on phone - crashes either way.

Running Android 2.2 on Verizon Droid.  Chrome to Phone Version 2.1 and Chrome V 
6.0.472.59.

Any ideas on how can I troubleshoot? Thanks.

Original issue reported on code.google.com by jonathan...@gmail.com on 20 Sep 2010 at 3:44

[GoogleCodeExporter]

Can you do adb logcat ? 

Original comment by cos...@google.com on 20 Sep 2010 at 3:48

[GoogleCodeExporter]

To be honest, not familiar with running command prompt tools, but Googled 
around and it seems the first step was to download and install the SDK, which 
I'm doing.  However, can't find clear steps on how/where to run this command.  
If you can provide the simple steps, or just point me to the right place, would 
greatly appreciate.  Thx again.

Original comment by jonathan...@gmail.com on 20 Sep 2010 at 3:58

[GoogleCodeExporter]

I believe this can happen if the notification volume is set to silent in the 
phone settings. Fixed in the code and will be in the next release. For now, 
make sure notification volume isn't silent.

Original comment by burke.da...@gmail.com on 28 Sep 2010 at 8:57

• Changed state: Accepted

[GoogleCodeExporter]

I was hopeful that you were correct, but unfortunately the issue remains even 
when not in silent mode.  Any specific settings I should check/uncheck other 
than sound?  Much thx.

Original comment by jonathan...@gmail.com on 28 Sep 2010 at 6:19

[GoogleCodeExporter]

Go into Settings, Sound, Volume. Assuming "Use incoming call volume for 
notifications" is unchecked, make sure the notification volume slide isn't set 
to zero. 

This may not be the issue but it's the only crash I'm aware of... 

Original comment by burke.da...@gmail.com on 28 Sep 2010 at 8:40

[GoogleCodeExporter]

Greatly appreciate your help, but unfortunately didn't work.  Tried 
reinstalling as well after I changed settings, but no luck.  Any way for me to 
do a diagnostic test and then send to you?  Thanks again.

Original comment by jonathan...@gmail.com on 28 Sep 2010 at 10:05

[GoogleCodeExporter]

Installing the SDK, running adb logcat from a command prompt with the phone 
plugged into USB and copying and pasting the logs is the best way to pinpoint 
the issue. 

I still suspect something to do with the ringtone setting on the phone...

Original comment by burke.da...@gmail.com on 28 Sep 2010 at 10:51

[GoogleCodeExporter]

I was also having the crash problem, but changing the notification ringtone did 
fix the problem.  When I changed back to notification being silent, the problem 
returned.

So thanks for the workaround!  (though i'd still like the option of having both 
silent notifications AND working chrome-to-phone :)).

Keep up the good work.

Original comment by HMaye...@gmail.com on 28 Sep 2010 at 11:43

[GoogleCodeExporter]

Mine crashes too, every single time, consistantly. I'm on a Nexus-One, Chrome 
to phone 2.1.0, Android 2.2.1, Build # FRG83D

------------------

D/KeyguardViewMediator(   85): pokeWakelock(5000)
D/KeyguardViewMediator(   85): pokeWakelock(5000)
W/WindowManager(   85): No window to dispatch pointer action 1
D/WifiService(   85): acquireWifiLockLocked: WifiLock{NetworkLocationProvider 
type=2 binder=android.os.Binder@44a23ac0}
D/LocationMasfClient(   85): getNetworkLocation(): Returning cache location 
with accuracy 60.0
D/dalvikvm(  518): GC_FOR_MALLOC freed 4106 objects / 470184 bytes in 72ms
D/WifiService(   85): releaseWifiLockLocked: WifiLock{NetworkLocationProvider 
type=2 binder=android.os.Binder@44a23ac0}
I/Process ( 8172): Sending signal. PID: 8172 SIG: 9
W/InputManagerService(   85): Window already focused, ignoring focus gain of: 
com.android.internal.view.IInputMethodClient$Stub$Proxy@44f4e990
I/ActivityManager(   85): Process com.google.android.apps.chrometophone (pid 
8172) has died.
W/ActivityManager(   85): Scheduling restart of crashed service 
com.google.android.apps.chrometophone/.C2DMReceiver in 5000ms
D/dalvikvm(  194): GC_EXPLICIT freed 1120 objects / 57760 bytes in 81ms
I/ActivityManager(   85): Start proc com.google.android.apps.chrometophone for 
broadcast 
com.google.android.apps.chrometophone/com.google.android.c2dm.C2DMBroadcastRecei
ver: pid=8183 uid=10062 gids={3003}
D/MediaPlayer( 8183): Couldn't open file on client side, trying server side
E/MediaPlayerService(   59): Couldn't open fd for 
content://settings/system/notification_sound
E/MediaPlayer( 8183): Unable to to create media player
E/RingtoneManager( 8183): Failed to open ringtone 
content://settings/system/notification_sound
W/dalvikvm( 8183): threadid=7: thread exiting with uncaught exception 
(group=0x4001d7f0)
E/AndroidRuntime( 8183): FATAL EXCEPTION: IntentService[stp.chrome@gmail.com]
E/AndroidRuntime( 8183): java.lang.NullPointerException
E/AndroidRuntime( 8183):        at 
com.google.android.apps.chrometophone.C2DMReceiver.playNotificationSound(C2DMRec
eiver.java:171)
E/AndroidRuntime( 8183):        at 
com.google.android.apps.chrometophone.C2DMReceiver.onMessage(C2DMReceiver.java:9
6)
E/AndroidRuntime( 8183):        at 
com.google.android.c2dm.C2DMBaseReceiver.onHandleIntent(C2DMBaseReceiver.java:10
7)
E/AndroidRuntime( 8183):        at 
android.app.IntentService$ServiceHandler.handleMessage(IntentService.java:59)
E/AndroidRuntime( 8183):        at 
android.os.Handler.dispatchMessage(Handler.java:99)
E/AndroidRuntime( 8183):        at android.os.Looper.loop(Looper.java:123)
E/AndroidRuntime( 8183):        at 
android.os.HandlerThread.run(HandlerThread.java:60)
I/Process (   85): Sending signal. PID: 8183 SIG: 9
W/ActivityManager(   85): Process com.google.android.apps.chrometophone has 
crashed too many times: killing!
I/DropBoxManagerService(   85): Usage (156) > Quota (155)
D/dalvikvm(  518): GC_EXPLICIT freed 1345 objects / 139848 bytes in 61ms
D/dalvikvm( 7770): GC_EXPLICIT freed 57 objects / 2976 bytes in 64ms
I/power   (   85): *** set_screen_state 0
D/WifiService(   85): ACTION_SCREEN_OFF
D/SurfaceFlinger(   85): About to give-up screen, flinger = 0x1fe220

Original comment by g...@greggman.com on 20 Dec 2010 at 10:01

[GoogleCodeExporter]

I'm experiencing more or less the same issue but in my case it constantly 
crashes during the first execution when I select the account to use the service 
with. Then the app reloads and crashes again if I retry.
The system volume workaround did not work for me.

Original comment by marco.pr...@gmail.com on 18 Sep 2014 at 10:38