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hetio / hetionet

Hetionet: an integrative network of disease
https://neo4j.het.io
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NEO4J Hetionet explorer is not working #38

Closed tsarfaty-lab closed 2 years ago

tsarfaty-lab commented 3 years ago

Hi everyone,

I tried connecting to the NEO4J browser with hetionet from the het.io website (https://neo4j.het.io/browser/) but it seems to be down or not working. Does anyone know any workaround for this? Has the web address changed? The error reads 'The site cannot be reached'. I've tried connecting on different computers, and on different browsers too.

Thank you in advance!

dhimmel commented 3 years ago

Okay, I SSHed into the instance ssh ubuntu@neo4j.het.io and rebooted. Database is back up.

But first I looked at the logs via tail neo4j-logs/debug.log. Pasting them here in case this helps us diagnose what happened

2021-06-17 03:09:32.931+0000 WARN [o.n.b.t.TransportSelectionHandler] Fatal error occurred when initialising pipeline, remote peer unexpectedly closed connection: [id: 0xed020bfe, L:/172.17.0.2:7687 - R:/24.163.62.80:61045]
2021-06-17 03:17:33.901+0000 WARN [o.n.b.t.TransportSelectionHandler] Fatal error occurred when initialising pipeline, remote peer unexpectedly closed connection: [id: 0x7eff7f18, L:/172.17.0.2:7687 - R:/24.163.62.80:58426]
2021-06-17 03:26:09.206+0000 ERROR [o.n.b.t.p.HouseKeeper] Fatal error occurred when handling a client connection: [id: 0x1339a49e, L:/172.17.0.2:7687 - R:/24.163.62.80:61048] readAddress(..) failed: Connection timed out
io.netty.channel.unix.Errors$NativeIoException: readAddress(..) failed: Connection timed out
    at io.netty.channel.unix.Errors.newIOException(Errors.java:122)
    at io.netty.channel.unix.Errors.ioResult(Errors.java:146)
    at io.netty.channel.unix.FileDescriptor.readAddress(FileDescriptor.java:178)
    at io.netty.channel.epoll.AbstractEpollChannel.doReadBytes(AbstractEpollChannel.java:343)
    at io.netty.channel.epoll.AbstractEpollStreamChannel$EpollStreamUnsafe.epollInReady(AbstractEpollStreamChannel.java:785)
    at io.netty.channel.epoll.EpollEventLoop.processReady(EpollEventLoop.java:433)
    at io.netty.channel.epoll.EpollEventLoop.run(EpollEventLoop.java:330)
    at io.netty.util.concurrent.SingleThreadEventExecutor$5.run(SingleThreadEventExecutor.java:909)
    at java.lang.Thread.run(Thread.java:748)
2021-06-17 03:27:39.319+0000 ERROR [o.n.b.t.TransportSelectionHandler] Fatal error occurred when initialising pipeline: [id: 0x087aa31f, L:/172.17.0.2:7687 - R:/24.163.62.80:58436] readAddress(..) failed: Connection timed out
io.netty.channel.unix.Errors$NativeIoException: readAddress(..) failed: Connection timed out
    at io.netty.channel.unix.Errors.newIOException(Errors.java:122)
    at io.netty.channel.unix.Errors.ioResult(Errors.java:146)
    at io.netty.channel.unix.FileDescriptor.readAddress(FileDescriptor.java:178)
    at io.netty.channel.epoll.AbstractEpollChannel.doReadBytes(AbstractEpollChannel.java:343)
    at io.netty.channel.epoll.AbstractEpollStreamChannel$EpollStreamUnsafe.epollInReady(AbstractEpollStreamChannel.java:785)
    at io.netty.channel.epoll.EpollEventLoop.processReady(EpollEventLoop.java:433)
    at io.netty.channel.epoll.EpollEventLoop.run(EpollEventLoop.java:330)
    at io.netty.util.concurrent.SingleThreadEventExecutor$5.run(SingleThreadEventExecutor.java:909)
    at java.lang.Thread.run(Thread.java:748)
2021-06-17 03:45:16.086+0000 ERROR [o.n.b.t.p.HouseKeeper] Fatal error occurred when handling a client connection: [id: 0x7dd26d7a, L:/172.17.0.2:7687 - R:/24.163.62.80:61353] readAddress(..) failed: Connection timed out
io.netty.channel.unix.Errors$NativeIoException: readAddress(..) failed: Connection timed out
    at io.netty.channel.unix.Errors.newIOException(Errors.java:122)
    at io.netty.channel.unix.Errors.ioResult(Errors.java:146)
    at io.netty.channel.unix.FileDescriptor.readAddress(FileDescriptor.java:178)
    at io.netty.channel.epoll.AbstractEpollChannel.doReadBytes(AbstractEpollChannel.java:343)
    at io.netty.channel.epoll.AbstractEpollStreamChannel$EpollStreamUnsafe.epollInReady(AbstractEpollStreamChannel.java:785)
    at io.netty.channel.epoll.EpollEventLoop.processReady(EpollEventLoop.java:433)
    at io.netty.channel.epoll.EpollEventLoop.run(EpollEventLoop.java:330)
    at io.netty.util.concurrent.SingleThreadEventExecutor$5.run(SingleThreadEventExecutor.java:909)
    at java.lang.Thread.run(Thread.java:748)
2021-06-17 04:03:46.102+0000 ERROR [o.n.b.t.p.HouseKeeper] Fatal error occurred when handling a client connection: [id: 0x2fa16a63, L:/172.17.0.2:7687 - R:/24.163.62.80:61350] readAddress(..) failed: Connection timed out
io.netty.channel.unix.Errors$NativeIoException: readAddress(..) failed: Connection timed out
    at io.netty.channel.unix.Errors.newIOException(Errors.java:122)
    at io.netty.channel.unix.Errors.ioResult(Errors.java:146)
    at io.netty.channel.unix.FileDescriptor.readAddress(FileDescriptor.java:178)
    at io.netty.channel.epoll.AbstractEpollChannel.doReadBytes(AbstractEpollChannel.java:343)
    at io.netty.channel.epoll.AbstractEpollStreamChannel$EpollStreamUnsafe.epollInReady(AbstractEpollStreamChannel.java:785)
    at io.netty.channel.epoll.EpollEventLoop.processReady(EpollEventLoop.java:433)
    at io.netty.channel.epoll.EpollEventLoop.run(EpollEventLoop.java:330)
    at io.netty.util.concurrent.SingleThreadEventExecutor$5.run(SingleThreadEventExecutor.java:909)
    at java.lang.Thread.run(Thread.java:748)

CC @dongbohu in case these logs mean anything to you!

tsarfaty-lab commented 3 years ago

It seems to be working again! Not sure what happened for the server to not work. Nevertheless, thank you!

dhimmel commented 3 years ago

Not sure what happened for the server to not work.

I restarted it!

dhimmel commented 2 years ago

Closing since we now have uptime alerts, see https://github.com/hetio/hetionet/issues/45.